Found 57 result(s) for "U"
Support > Home > Plans > 12-month Plan
Can I enjoy any promos or discounts with the 12-month plans?
Unfortunately, no. Promos do not apply to the 12-month plans, except for the Time Fibre Home Offer for the Differently-abled (OKU).
Learn MoreBusiness > Enterprise > Security > Vulnerability Assessment
Vulnerability Assessment
12 June 2024
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How do I upgrade my broadband plan?
Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...
Learn MoreSupport > Home > Devices
Why am I being told to purchase additional mesh nodes when I want to relocate?
Upon your relocation, we will assess your new location and recommend additional devices if we find that the building you are relocating to has a desig...
Learn MoreSupport > Home > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is the parent node compatible with your other mesh devices?
Unfortunately, the parent node is only compatible with its corresponding child nodes. Gig Speed Home devices are not compatible with our other mesh Wi...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Why don't I see a "Change Broadband Plan" button on my screen?
This option will not be available if you submitted another modification request recently or if you are subscribed to our complimentary service. Chat w...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How long does it take to process my upgrade/downgrade?
The request will be processed within 7 working days.
Learn MoreSupport > Home > Termination
Can I request for immediate termination?
Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
How do I know if my Auto Debit registration was successful?
Upon successful registration, we’ll send an email to the email address you have registered with us.
Learn MoreSupport > Business > Termination
Can I request for immediate termination?
Unfortunately, we require a notice period of 30 days for service terminations.
Learn MoreSupport > Business > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreBusiness > Enterprise > Network > Direct Cloud Connectivity
Direct Cloud Connectivity
16 June 2022
Learn MoreBusiness > Enterprise > Network > Secured Dedicated Internet
Secured Dedicated Internet
16 June 2022
Learn MoreBusiness > Enterprise > Solutions > Cloud for Business Continuity
Cloud for Business Continuity
15 June 2022
Learn MoreBusiness > Enterprise > Collaboration > Business Voice Lines
Business Voice Lines
18 April 2022
Learn MoreBusiness > Enterprise > Security > Advanced Security Monitoring
Advanced Security Monitoring
15 April 2022
Learn MoreBusiness > Enterprise > Security > Privileged Access Management
Privileged Access Management
28 May 2024
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Can I downgrade my plan?
Yes, you can. For 24-month plans, you can downgrade your plan from month 7 onward. But do note that your contract will be reset for 24 months. For 12-...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Why can’t I downgrade my plan in Self Care?
As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. But fret not, give us a call or chat with us if you...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Home > Self Care > Bill Payment
I paid my bill via Self Care. When will my payment be reflected?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...
Learn MoreSupport > Home > Relocation
What do I do if my new location is not within Time coverage?
Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
When do I start paying the new charges?
You will start paying the new subscription fee once your request has been completed. You may see prorated charges in your next bill if the upgrade/dow...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Home > Pakej MyKabel
Can foreigners apply for Pakej MyKabel?
Unfortunately, you’ll need a Malaysian IC to register.
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Can I enjoy other promotions/offers from Time at the same time?
Unfortunately, no. You can only enjoy one promotion at any time. Once submitted, you will not be able to change or select other promotions until after...
Learn MoreSupport > Home > Time Internet App > Bill Payment
I paid my bill via the Time Internet app. When will my payment be reflected on the app?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...
Learn MoreBusiness > Enterprise > Security > Web Application Firewall
Web Application Firewall
2 October 2022
Learn MoreBusiness > Enterprise > Network > International Private Connectivity
International Private Connectivity
16 June 2022
Learn MoreBusiness > Enterprise > Network > Point-to-Point Leased Line
Point-to-Point Leased Line
16 June 2022
Learn MoreBusiness > Enterprise > Security > Advanced DDoS Protection
Advanced DDoS Protection
15 April 2022
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