Terms & Conditions Archives

Time Fibre Home: New Subscriber Promo - Online Exclusive (15 April 2024 - 7 August 2024)

Time Fibre Home: New Subscriber Promo (15 April 2024 - 7 August 2024)

Time Fibre Home Promo: Loyalty Programme (27 March 2024 - 26 June 2024)

Consumer: Home Broadband Services - Service Schedule C (27 March 2024 - 31 May 2024)

Time Fibre Home 2Gbps Plan (7 October 2022 - 14 April 2024)

Time Fibre Home: New Subscriber Promo - Online Exclusive (100Mbps, 500Mbps, 1Gbps & 2Gbps) (14 July 2023 - 14 April 2024)

Time Fibre Home: New Subscriber Promo (100Mbps & 500Mbps) (14 July 2023 - 14 April 2024)

Service Schedule B : Business Broadband Services (Version date 27 May 2019)

Time Fibre Home: Pakej MyKabel (100Mbps, 500Mbps & 1Gbps) (15 November 2022 - 14 April 2024)

Consumer: Home Broadband Services - Service Schedule C (16 March 2021 - 26 March 2024)

Time Fibre Home Promo: Loyalty Programme (18 September 2023 - 26 March 2024)

Time Fibre Home Promo: Loyalty Programme (25 July 2023 - 17 September 2023)

Time Fibre Home: New Subscriber Promo - Online Exclusive T&C (18 April 2023 - 13 July 2023)

Time Fibre Home: New Subscriber Promo T&C (5 January 2023 - 13 July 2023)

Enterprise: Service Schedule G – Enterprise Managed Services (28 April 2022 – 26 June 2023)

Service Schedule A – Voice Service (28 April 2022 – 25 June 2023)

Time Fibre Home Promo: Loyalty Programme T&C – Philips Air Purifier Redemption (FULLY REDEEMED)

Time Fibre Home Promo: Loyalty Programme (15 March 2023 - 24 July 2023)

Time Fibre Business Pro: Free Mesh WiFi (17th November 2022 – 16th April 2023)

Time Fibre Business: Free Mesh WiFi (6th March – 31st March 2023)

Time Fibre Home Promo: Loyalty Programme T&C (5 January 2023 - 14 March 2023)

Time Fibre Business: Free Mesh WiFi (17 November 2022 – 5 March 2023)

Time Fibre Home: Free eWallet credits for Online Subscribers of Time Fibre Home T&C (500Mbps, 1Gbps & 2Gbps) (1 November 2022 - 7 February 2023)

Time Fibre Home: Loyalty Programme (1 November 2022 - 4 January 2023)

Time Fibre Home: New Subscriber Promo (1 November 2022 - 4 January 2023)

RM40 or RM50 Off x 6 Months + Free Mesh WiFi (500Mbps & 1Gbps) (1 September 2022 – 31 October 2022)

First Month On Us (100Mbps) (1 September 2022 – 31 October 2022)

Time Fibre Business: First Month On Us Promotion (22 July 2022 - 16 November 2022)

Time Fibre Business Pro: First Month On Us Promotion (22 July 2022 - 16 November 2022)

FTTH FOC 30 mins for Voice (5 July 2022 - 4 October 2022)

TIME Fibre Business Pro: Free Mesh WiFi Promotion (29 April 2022 – 21 July 2022)

Free Shopping Vouchers for Online Subscribers of TIME Fibre Home Broadband (500Mbps and 1Gbps) (1 December 2021 – 31 March 2022)

TIME Fibre Broadband Office Edition 100Mbps (7 September 2020 – 28 April 2022)

First Month On Us + Free Mesh WiFi (500Mbps & 1Gbps) (1 April 2022 - 31 May 2022)

First Month On Us (100Mbps) (1 April 2022 – 31 May 2022)

TIME Fibre Broadband Office Edition 300Mbps (13 January 2022 – 28 April 2022)

TIME Fibre Broadband Retail Edition 100Mbps (7 September 2020 – 28 April 2022)

TIME Fibre Broadband Retail Edition 300Mbps (19 April 2021 – 28 April 2022)

TIME Fibre Home Broadband Promo: Loyalty Programme (1 December 2021 – 14 February 2022)

TIME Fibre Home Broadband Promo: Loyalty Programme (28 July 2021 - 30 November 2021)

LOYALTY PROGRAMME PROMOTION FOR SPECIFIED DURATION

This promotion (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period only and is subject to the Promotion Terms and Conditions available at https://www.time.com.my/terms-and-conditions. Acceptance of the promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance of the Promotion Terms and Conditions.

Promotion Information Details

Promotion Type Monthly Discount and/or Free Gift
Promotion Description
  1. Existing TIME Fibre Home Broadband customers who have been subscribed for a minimum of 20 months or longer will be eligible for:
    • An Essential Starter pack (1x Essential mesh node) if they renew their 100Mbps plan for 24 months.
    • A 300Mbps plan upgrade, exclusively for 100Mbps subscribers, with an Essential Starter pack (1x Essential mesh node) and a RM20 monthly discount over 24 months with a 24-month contract renewal.
    • An Essential Booster pack (2x Essential mesh nodes) and a RM10 monthly discount over 24 months if they renew their 500Mbps plan or upgrade from 100Mbps with a 24-month contract renewal.
    • An Enhanced Starter pack (Enhanced router + 1x Enhanced mesh node) and a RM10 monthly discount over 24 months if they renew their 1Gbps plan or upgrade from 100Mbps or 500Mbps with a 24-month contract renewal.
  2. Existing TIME Fibre Home Broadband customers who have been subscribed for a minimum of 13 months but less than 20 months will be eligible for:
    • An Essential Starter pack (1x Essential mesh node) if they renew their 100Mbps plan for 24 months.
    • An Essential Booster pack (2x Essential mesh nodes) if they renew their 500Mbps plan or upgrade from 100Mbps with a 24-month contract renewal.
    • An Enhanced Starter pack (Enhanced router + 1x Enhanced mesh node) if they renew their 1Gbps plan or upgrade from 100Mbps or 500Mbps with a 24-month contract renewal.
Promotion Period Starts from 28-Jul-21 until 30-Nov-2021
Value
  1. Free device redemption
    • Essential Starter pack worth RM169
    • Essential Booster pack worth RM338
    • Enhanced Starter pack (router + mesh node) worth RM549
  2. A RM10 monthly discount over 24 months per existing 500Mbps or 1Gbps customer who has been subscribed for a minimum of 20 months or longer with a 24-month contract renewal.
  3. A RM20 monthly discount over 24 months per existing 100Mbps customer subscribed for a minimum of 20 months who upgraded to 300Mbps with a 24-month contract renewal.
Eligible Customers Existing TIME Fibre Home Broadband subscribers who have completed 12 months of their contract term.
Promotion Qualifications
  1. Not applicable to subscribers of the No Lock-in Contract plans and complimentary TIME Fibre Home Broadband subscriptions.
  2. Eligible existing TIME Fibre Home Broadband customers must renew their subscription contract for 24 months to redeem the monthly discounts and/or device(s).
  3. To be eligible for the 300Mbps plan upgrade with the monthly RM20 discount for 24 months and free OmniMesh device, existing TIME Fibre Home Broadband 100Mbps customers have to be subscribed to their 100Mbps plan for a minimum of 20 months.
  4. To be eligible for the monthly RM10 discount for 24 months and free OmniMesh devices, existing TIME Fibre Home Broadband customers have to be subscribed to their respective plans for a minimum of 20 months.
  5. Eligible existing TIME Fibre Home Broadband customers may opt-in via TIME’s Self Care portal at https://selfcare.time.com.my/auth/login or TIME’s authorised telemarketers during the Promotion Period.
How will it be provided Upon successful opt-in of the promotion with a 24-month contract renewal:

  1. The free devices (Essential mesh nodes and Enhanced mesh nodes and router) will be delivered to Eligible Customers and installed by TIME.
  2. The RM10 or RM20 monthly discounts will be deducted from Eligible Customers’ monthly bills over 24 months.
Special Promotion Terms
  1. Any upgrade or downgrade made to the existing TIME Fibre Home Broadband 300Mbps plan will result in the forfeiture of the RM20 monthly discount.
  2. Any downgrade made to the existing TIME Fibre Home Broadband 500Mbps and 1Gbps plan will result in the forfeiture of the RM10 monthly discount.
  3. No downgrades are allowed within the first six (6) months of claiming this Promotion.
  4. Should Eligible Customers terminate their contract within the first 6 months, they will incur a device penalty equivalent to the value of the additional mesh WiFi unit, on top of an early termination penalty of RM500. The device penalty does not apply to the router upgrade.

 

Promotion Terms and Conditions

This promotion is as specified in the Promotion Information Details (“Promotion“) and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions”). Customers’ attention is drawn to the Promotion Information Details:-

1 The Promotion is only applicable during the Promotion Period beginning on the start date and shall continue in effect until its expiry or sooner cancelled by TIME at its sole discretion. TIME reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
2 The Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between TIME and the customer.
3 Any customer who does not meet the Promotion Qualifications and is not an Eligible Customer is not entitled to the Promotion.
4 TIME may change, modify, amend or cancel the Promotion at any time during the Promotion Period, which includes but not limited to changing, modifying or amending the amount of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that TIME is obliged to provide the equivalent Value if TIME changes, amends or modifies the Promotion.
5 If there are multiple promotions ongoing during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer who qualifies for more than one promotion, the customer must choose only one promotion. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time.
6 TIME reserves the right to and at its sole discretion, may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
7 If the Promotion is the provision of a Monthly Rebate or One-off Rebate (as set out in the Promotion Information Details) to the customer, then if the customer terminates the service agreement with TIME before the expiry of the minimum period or if there is no minimum period specified, then twelve months from service activation date, then Eligible Customer shall not be entitled to receive any cash rebate for the unexpired period and TIME may seek to recover all earlier provided rebates on the basis that customer warrants to stay a customer of TIME for the minimum period or twelve months (as the case may be).
8 In addition, no advice or information obtained (whether orally or written) by the customer from TIME, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to of action against TIME.
9 TIME reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
10 If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
11 All personal information provided by customer is subject to TIME’s Privacy Policy (details of which are available at http://www.time.com.my/privacy-policy).
12 Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.

TIME Fibre Business Internet 100Mbps Retail Edition: Special price offer of RM138/month on 100Mbps plan (1st July 2020 – 6th September 2020)

SALES PROMOTION FOR SPECIFIED DURATION

This promotion (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period only and is subject to the Promotion Terms and Conditions available at https://www.time.com.my/terms-and-conditions. Acceptance of the promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance to the Promotion Terms and Conditions.

Promotion Information Details

Promotion Type TIME Fibre Business Internet 100Mbps Retail Edition
Promotion Description

TIME is offering a special price of RM138/month on the TIME Fibre Business Internet 100Mbps plan for retail customers in selected buildings.

Promotion Period Starts 1-Jul-2020 until 7-Sep-2020
Value

Monthly subscription of RM138 (excluding SST).

Eligible Customers New subscribers of the TIME Fibre Business Internet 100Mbps Retail Edition plan.
Promotion Qualifications
  1. New subscribers of the TIME Fibre Business Internet 100Mbps Retail Edition plan.
  2. Only available through TIME’s dealers.
  3. Selected buildings only.
How will it be provided

RM138 (excluding SST) for each month during the subscription period until the 24th month.

Special Promotion Terms
  1. Customer is only eligible to one TIME promotion at a time.
  2. No relocation is allowed for this package.
  3. Fixed term of 24 months and balance charges shall apply for early termination.

 

Promotion Terms and Conditions

This promotion is as specified in the Promotion Information Details (“Promotion”) and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions”). Customers’ attention is drawn to the Promotion Information Details:

  1. This Promotion is only applicable during the Promotion Period & Beginning on the start date and shall continue in effect until its expiry or sooner cancelled by TIME. TIME reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
  2. This Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between TIME and the customer.
  3. Promotion is only available to Eligible Customers and is subject to Eligible Customers meeting the Promotion Qualifications. Any customer who does not meet the Promotion Qualifications is not an Eligible Customer and is not entitled to the provision of the Promotion.
  4. TIME may change, modify, amend or cancel the Promotion at any time during the Promotion Period, including changing, modifying or amending the Value and/or type of free gift that is offered, the Value and/or type of voucher offered (including the provider of the voucher) or Value of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that TIME is obliged to provide the equivalent Value if TIME changes, amends or modifies the Promotion.
  5. If there are multiple promotions available during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer to more than one promotion, the customer must choose only one promotion. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time.
  6. TIME reserves the right to and may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
  7. If the Promotion is the provision of a free gift or a voucher from TIME’s partners, suppliers or subcontractors, TIME and its directors, officers, employees, agents, suppliers, partners and/or subcontractors may provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied, by law or by contract, including warranties as to title, merchantability, fitness for purpose, satisfactory quality, performance, non-infringement of any third party’s intellectual property or proprietary rights or product liability. Should a physical good be obtained as a free gift or upon redemption of a voucher, and the customer suffers any form of physical injury or damage, such injury or damage may be claimed against the manufacturer or distributor of the physical good and not against TIME, which is deemed not to be a supplier.
  8. If the Promotion is the provision of a Monthly Rebate or One-off Rebate (as set out in the Promotion Information Details) to the customer, then if the customer terminates the service agreement with TIME before the expiry of the minimum period or if there is no minimum period specified, then twelve months from service activation date, then Eligible Customer shall not be entitled to receive any cash rebate for the unexpired period and TIME may seek to recover all earlier provided rebates on the basis that customer warrants to stay a customer of TIME for the minimum period or twelve months (as the case may be).
  9. In addition, no advice or information obtained (whether orally or written) by the customer from TIME, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to sue.
  10. TIME reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  11. If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
  12. All personal information provided by customer is subject to TIME’s Privacy Policy (details of which are available at https://www.time.com.my/privacy-policy).

Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.

Stay Strong Stay Connected: Upgrade Offer RM10 OFF x 24 Months (25th March 2020 – 12 May 2020)

SALES PROMOTION FOR SPECIFIED DURATION

This promotion (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period only and is subject to the Promotion Terms and Conditions available at https://www.time.com.my/terms-and-conditions. Acceptance of the promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance to the Promotion Terms and Conditions.

Promotion Information Details

Promotion Type Monthly Rebate
Promotion Description Eligible Customers who upgrade to TIME Fibre Home Broadband 500Mbps or 1Gbps plans during the promotion period will be able to enjoy RM10 discount for 24 months.
Promotion Period 25 Mar 2020 – 12 May 2020
Value RM10 discount for 24 months
Eligible Customers Existing TIME Fibre Home Broadband customers
Promotion Qualifications

Promotion is only valid for customers who are subscribing to the 24 Months Contract plan.

How will the discount be provided

RM10 discount to be credited to Eligible Customer’s monthly bill for a period of 24 months upon successful upgrade to 500Mbps or 1Gbps.

Special Promotion Terms
  1. This promotion allows Eligible Customers to enjoy an upgrade to TIME Fibre Home Broadband 500Mbps or 1Gbps plans with a rebate of RM10 for 24 months. After 24 months, the monthly fee for TIME Fibre Home Broadband 500Mbps or 1Gbps plan will revert to its original price. i.e. RM139 per month for 500Mbps and RM199 per month for 1Gbps.
  2. The promotion is not applicable for customers who are subscribing to the No Lock-In Contract plan.
  3. Customers who choose not to upgrade to 500Mbps or 1Gbps plans during the Promo Period will not enjoy the rebate.

 

Promotion Terms and Conditions

This promotion is as specified in the Promotion Information Details (“Promotion“) and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions”). Customers’ attention is drawn to the Promotion Information Details:-

 

1 This Promotion is only applicable during the Promotion Period beginning on the start date and shall continue in effect until its expiry or sooner cancelled by TIME. TIME reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
2 This Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between TIME and the customer.
3 Promotion is only available to Eligible Customers and is subject to Eligible Customers meeting the Promotion Qualifications. Any customer who does not meet the Promotion Qualifications and is not an Eligible Customer is not entitled to the provision of the Promotion.
4 TIME may change, modify, amend or cancel the Promotion at any time during the Promotion Period, including changing, modifying or amending the Value and/or type of free gift that is offered, the Value and/or type of voucher offered (including the provider of the voucher) or Value of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that TIME is obliged to provide the equivalent Value if TIME changes, amends or modifies the Promotion.
5 If there are multiple promotions available during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer to more than one promotion, the customer must choose only one promotion. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time.
6 TIME reserves the right to and may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
7 If the Promotion is the provision of a free gift or a voucher from TIME’s partners, suppliers or subcontractors, TIME and its directors, officers, employees, agents, suppliers, partners and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied, by law or by contract, including warranties as to title, merchantability, fitness for purpose, satisfactory quality, performance, non-infringement of any third party’s intellectual property or proprietary rights or product liability. Should a physical good be obtained as a free gift or upon redemption of a voucher, and the customer suffers any form of physical injury or damage, such injury or damage may be claimed against the manufacturer or distributor of the physical good and not against TIME, which is deemed not to be a supplier.
8 If the Promotion is the provision of a Monthly Rebate or One-off Rebate (as set out in the Promotion Information Details) to the customer, then if the customer terminates the service agreement with TIME before the expiry of the minimum period or if there is no minimum period specified, then twelve months from service activation date, then Eligible Customer shall not be entitled to receive any cash rebate for the unexpired period and TIME may seek to recover all earlier provided rebates on the basis that customer warrants to stay a customer of TIME for the minimum period or twelve months (as the case may be).
9 In addition, no advice or information obtained (whether orally or written) by the customer from TIME, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to sue.
10 TIME reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
11 If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
12 All personal information provided by customer is subject to TIME’s Privacy Policy (details of which are available at http://www.time.com.my/privacy-policy).
13 Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.

Stay Strong Stay Connected: 500 Minutes of Free Voice Calls (14th April 2020 – 30 April 2020)

SALES PROMOTION FOR SPECIFIED DURATION

This promotion (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period only and is subject to the Promotion Terms and Conditions available at https://www.time.com.my/terms-and-conditions. Acceptance of the promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance to the Promotion Terms and Conditions.

Promotion Information Details

Promotion Type Free gift
Promotion Description TIME is offering free 500 minutes worth of domestic calls to subscribers of TIME Fibre Home Broadband plans.
Promotion Period Starts from 14-Apr-20
Expires on 30-Apr-20
Value 500 Voice Minutes for Domestic Calls only.
Eligible Customers Subscribers of TIME Fibre Home Broadband plan during the Promotion Period.
Promotion Qualifications

New subscribers of TIME Fibre Home Broadband who sign up before 14 April 2020 and completed their installation before or by 30 April 2020.

How will it be provided?

One time offer credited to customer’s voice account.

Special Promotion Terms
  1. For subscribers of TIME Voice Home Basic plan, they can straightaway enjoy the 500 minutes free domestic calls during the Promotion Period. Once the free minutes have been fully utilised, customers will be charged based on their usage.
  2. For subscribers of TIME Voice Home Lite and TIME Voice Home Max, customers will start enjoying the free 500 voice minutes on domestic calls once they have fully utilised the free minutes that comes with their respective voice plans.
  3. Any domestic calls made once the free voice minutes have been utilised will be charged at a rate of 10 sen/min to all fixed and mobile numbers nationwide.
  4. The free 500 minutes is only applicable to domestic calls. Any international calls will be charged at a rate of 8 sen per minute to 60 countries.
  5. The free 500 voice minutes will be available upon service activation and will expire on 30 April 2020.
  6. Any unutilised free 500 voice minutes after the Promotion Period ends will not be carried forward to the following month or be refunded.

 

Promotion Terms and Conditions

This promotion is as specified in the Promotion Information Details (“Promotion“) and is strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions”). Customers’ attention is drawn to the Promotion Information Details:-

 

1 This Promotion is only applicable during the Promotion Period beginning on the start date and shall continue in effect until its expiry or sooner cancelled by TIME. TIME reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
2 This Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between TIME and the customer.
3 Promotion is only available to Eligible Customers and is subject to Eligible Customers meeting the Promotion Qualifications. Any customer who does not meet the Promotion Qualifications and is not an Eligible Customer is not entitled to the provision of the Promotion.
4 TIME may change, modify, amend or cancel the Promotion at any time during the Promotion Period, including changing, modifying or amending the Value and/or type of free gift that is offered, the Value and/or type of voucher offered (including the provider of the voucher) or Value of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that TIME is obliged to provide the equivalent Value if TIME changes, amends or modifies the Promotion.
5 If there are multiple promotions available during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer to more than one promotion, the customer must choose only one promotion. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time.
6 TIME reserves the right to and may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
7 If the Promotion is the provision of a free gift or a voucher from TIME’s partners, suppliers or subcontractors, TIME and its directors, officers, employees, agents, suppliers, partners and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied, by law or by contract, including warranties as to title, merchantability, fitness for purpose, satisfactory quality, performance, non-infringement of any third party’s intellectual property or proprietary rights or product liability. Should a physical good be obtained as a free gift or upon redemption of a voucher, and the customer suffers any form of physical injury or damage, such injury or damage may be claimed against the manufacturer or distributor of the physical good and not against TIME, which is deemed not to be a supplier.
8 If the Promotion is the provision of a Monthly Rebate or One-off Rebate (as set out in the Promotion Information Details) to the customer, then if the customer terminates the service agreement with TIME before the expiry of the minimum period or if there is no minimum period specified, then twelve months from service activation date, then Eligible Customer shall not be entitled to receive any cash rebate for the unexpired period and TIME may seek to recover all earlier provided rebates on the basis that customer warrants to stay a customer of TIME for the minimum period or twelve months (as the case may be).
9 In addition, no advice or information obtained (whether orally or written) by the customer from TIME, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to sue.
10 TIME reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
11 If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
12 All personal information provided by customer is subject to TIME’s Privacy Policy (details of which are available at http://www.time.com.my/privacy-policy).
13 Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.

Enterprise: Data Center Managed Services (4th Sept 2018 – 3rd June 2020)

Consumer: Home Broadband Services (27th October 2020 – 15th March 2021)

Consumer: Home Broadband Services (12th May 2020 – 26th October 2020)

Consumer: General (21st November 2019 – 15th May 2020)

Small Business: General (21st November 2019 – 15th May 2020)

Enterprise: General (21st November 2019 – 15th May 2020)

Service Schedule F: Co-Location Services (4th September 2018 – 26th February 2020)

Xiaomi Mi Band 2 Promo (7th November - 6th December 2016)

This Xiaomi Mi Band 2 Promotion is strictly made available to new subscribers of TIME Fibre Home Broadband services (“Service”) during the promotion period from 7 November 2016 to 6 December 2016 (inclusive) (“Promotion Period”) and is subject to the following terms and conditions (“Terms and Conditions”) :-

  1. This promotion is only applicable during the Promotion Period. TIME reserves the right to amend the Promotion Period at any time without any prior notice.
  2. If there are multiple promotions available, including this promotion, the customer is only eligible for one promotion and must make a choice. Once the customer has chosen the promotion, the customer is no longer eligible for other promotions that are available at the same time.
  3. This promotion entitles new subscriber to one (1) Xiaomi Mi Band 2 upon successful sign up and activation of the broadband service.
  4. TIME reserves the right to and may refuse the provision of Fitness Tracker Promo to any customers who do not meet the applicable criteria.
  5. GEMFIVE (gemfive.com) is the fulfilment party for the Xiaomi Mi Band 2. Redemption of the Xiaomi Mi Band 2 must be done via www.gemfive.com/timepromo-miband2 following the instructions therein, and utilising the GEMCash code generated on TIME’s Self Care Portal (https://selfcare.time.com.my) after your Service has been activated. Once redeemed, the delivery status of the Xiaomi Mi Band 2 can be tracked through the GEMFIVE portal.
  6. Xiaomi Mi Band 2 only available in black. Redemption of the Xiaomi Mi Band 2 must be made by 28 February 2017. Any redemption after this date may be invalid.
  7. The Xiaomi Mi Band 2 comes with limited warranty coverage until 31 July 2017. Any claim for warranty must be submitted by this date to GEMFIVE. TIME disclaims all liabilities and responsibilities for such device warranty and the delivery and condition of the device. Any queries or complaints about the device, warranty claims, or order tracking requests shall be solely directed towards GEMFIVE.
  8. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for this promotion.
  9. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  10. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  11. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

TIME Fibre Business Internet Basic Promotion (28th October - 15th December 2016)

This TIME Fibre Business Internet Basic Promotion is made available to new and eligible existing subscribers of TIME Fibre Business Internet Basic during the promotion period from 28 October 2016 to 15 December 2016 (inclusive) (“Promotion Period”) and is subject to these terms and conditions (“Terms and Conditions”) :-

  1. This promotion is only applicable during the Promotion Period, and TIME may revise or extend the Promotion Period at any time without any prior notice.
  2. This promotion is only applicable to new registrations of TIME Fibre Business Internet Basic packages during the Promotion Period and existing subscribers of TIME Fibre Business Internet Basic who requests to opt in to the promotional monthly fee during the Promotion Period (collectively, “Eligible Subscribers”).
  3. This promotion entitles Eligible Subscribers to promotional monthly fees of the following packages:

    TIME Fibre Business Internet Basic
    Speed 20Mbps 30Mbps 40Mbps
    Standard Monthly Fee RM268 RM368 RM468
    Promotional Monthly Fee RM218 RM288 RM368


  1. Specific terms applicable to Eligible Subscribers who are existing subscribers of TIME Fibre Business Internet Basic :-
    1. The promotional monthly fees are not an automatic entitlement. Existing subscribers must request to opt in to the promotional monthly fee during the Promotion Period.
    2. An upgrade or downgrade is determined by changes in price, not speed. Existing subscribers who request to opt in to the promotional monthly fee, resulting in a downgrade, shall be liable to pay a downgrade penalty fee as determined by TIME if such request to downgrade is made prior to expiry of the 24-month contract period.
    3. A fresh 24-month contract period will be imposed on all existing subscribers who opt-in for the promotional monthly fee.
  2. TIME reserves the right to and may refuse the provision of this promotion to any subscribers who do not meet the applicable criteria.
  3. This promotion is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  4. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  5. All other terms and conditions governing the use of the TIME Fibre Business Internet service shall apply herein with the necessary changes.

RM100 Promo (1st October 2016 - 31st October 2016)

RM100 Promo

This RM100 Promo is strictly made available to new sign up of TIME Fibre Home Broadband during the promotion period from 1 October 2016 to 31 October 2016 (inclusive) (“Promotion Period”) and is subject to the following terms and conditions (“Terms and Conditions”) :-

  1. This promotion is only applicable during the Promotion Period. TIME reserves the right to amend the Promotion Period at any time without any prior notice.
  2. This promotion is only applicable for new registration and strictly available to selected customers who sign up for the Service package for 24 months within the specific promotion allocation.
  3. If there are multiple promotions available, including this promotion, the customer is only eligible for one promotion and must make a choice. Once the customer has chosen the promotion, the customer is no longer eligible for other promotions that are available at the same time.
  4. This promotion entitles new subscriber to a one time RM100 rebate on first month bill based on the subscribed broadband package price only.
  5. TIME reserves the right to and may refuse the provision of RM100 Promo to any customers who do not meet the applicable criteria.
  6. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for this promotion.
  7. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  8. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  9. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

Hari Malaysia Promo (16 September 2016 – 18 September 2016)

This Hari Malaysia Free 100 minutes promotion (“Promotion”) organised by TT dotCom Sdn Bhd (“TIME”) is made available to all subscribers of TIME Voice Home and TIME Voice Astro (collectively, “Service”) and is subject to these terms and conditions (“Terms and Conditions”) :-

Promotion Period

  1. This Promotion is only applicable during the applicable promotion period: 16 September 2016 – 18 September 2016 (inclusive) (“Promotion Period”). TIME may revise or extend the Promotion Period at any time without any prior notice.
  2. The Promotion is only applicable for subscribers whose Service has been successfully activated prior to the Promotional Period or during the Promotion Period.
  3. For the duration of the Promotion Period, all eligible subscribers are entitled to a total of 100 free minutes for Domestic, Mobile and IDD calls to 60 countries worldwide (click here for the full listing). The free minutes may be used by the subscribers as necessary and interchanged between Domestic, Mobile and IDD calls (to the applicable 60 countries), up to a collective maximum of 100 minutes.
  4. Any unutilised balance at the end of the Promotion Period will not be refunded. Voice calls exceeding the 100 free minutes shall be charged at the applicable rate or deducted from the subscribers’ voice plan, as the case may be.
  5. TIME reserves the right to and may refuse the provision of any benefits under this Promotion to any customers at its sole discretion.
  6. This promotion is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  7. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  8. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

GemFive RM100 Promo ( 1 September 2016 – 30 September 2016)

This GEMFIVE Promotion (“Promotion”) organised by TT dotCom Sdn Bhd (“TIME”) is strictly available to customers who subscribe for TIME Fibre Home Broadband™ (“Service”) and is subject to the following terms and conditions (“Terms and Conditions”) :-

  1. This Promotion is valid only for customers who sign up for the Service via TIME’s online portal from 1 September 2016 to 30 September 2016 (“Promotion Period”) and whose Service is subsequently successfully activated (in accordance with Paragraph 5 below). This Promotion is only applicable for new registrations.
  2. Customers who subscribe for the Service through TIME’s dealers/agents during the Promotion Period shall NOT be eligible for the Promotion.
  3. TIME reserves the right based on its sole discretion to refuse the provision of the free GEMFIVE RM100 e-Vouchers to any customers who do not meet the Promotion criteria.
  4. GEMFIVE RM100 e-Voucher can be redeemed via portal http://www.gemfive.com/ or its apps GEMFIVE; available on Android Play Store and Apple App Store.
  5. GEMFIVE RM100 e-Voucher can only be redeemed once. Any unutilized balance will not be refunded.
  6. The e-Voucher must be redeemed before 31 December 2016.
  7. Any purchase of more than RM100 needs to be topped up by customer.
  8. Early termination of the service will be charged RM100 for the GEMFIVE e-Voucher on top of the existing RM500 early termination penalty.
  9. Customers of successful subscriptions will only be entitled to the e-Vouchers after successful service activation (successful service activation means successful installation and activation of the Service). For the avoidance of doubt, successful service activation may occur after the Promotion Period but shall not affect the customer’s entitlement to the e-Vouchers subject to the fulfillment of the required criteria under these Terms and Conditions.
  10. The e-Vouchers will be made available for download on the TIME Self Care Portal after the eligible customer’s successful service activation. The customer must possess a valid login ID in order to access the TIME Self Care Portal. The customer will receive a welcome email containing the initial login details to the TIME Self Care Portal after successful activation of the customer’s subscribed Service.
  11. The e-Vouchers are non-refundable and cannot be exchanged for cash. TIME reserves the right in its sole discretion to substitute the e-Vouchers with alternative reward(s) of the same value.
  12. TIME reserves the right to disqualify you from this Promotion and/or to forfeit any e-Vouchers you may be entitled to if TIME believes, in its sole and absolute discretion, you have undertaken fraudulent or unfair practices and/or activities or other activities harmful to this Promotion or the Service subscription process. Fraudulent activities are deemed to include, but is not limited to any act of deceit and/or deception and/or cheating.
  13. TIME and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, suppliers and/or subcontractors provide the Promotion and the TIME Self Care Portal on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the customer from TIME shall create any warranty and the customer may not rely on any such statement of warranty.
  14. The customer shall assume full liability and responsibility in the event of any liability, mishap, injury, loss, damage, claim or accident resulting from the customer’s participation in this Promotion, redemption and/or usage of the e-Vouchers.
  15. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  16. All other terms and conditions governing the use of the Services shall apply herein mutatis mutandis.

TIME Fibre Home Broadband Promotion ( 8 August 2016 – 31 August 2016 )

This TIME Fibre Home Broadband Promotion (“Promotion”) is strictly made available to new subscribers of TIME Fibre Home Broadband services (“Service”) during the applicable promotion period stated in Paragraph 1 and is subject to these terms and conditions (“Terms and Conditions”) :-

  1. This Promotion is only applicable during the applicable promotion period: 8 August 2016 – 31 August 2016 (inclusive) (“Promotion Period”). TIME may revise or extend the Promotion Period at any time without any prior notice.
  2. This Promotion consists of the following components:-
    1. Online Subscription Promotion

This Online Subscription Promotion entitles new subscribers to:

      1. RM100 off on the first month’s bill based on the subscribed Service package price only AND
      2. one (1) GEMFIVE e-voucher worth RM100 (“e-Voucher“).

Eligibility. The Online Subscription Promotion is only applicable for new subscribers who sign up for the Service via TIME’s online subscription portal during the Promotion Period and whose Service is subsequently successfully activated in accordance with Paragraph 5 below.

    1. Dealer Promotion

This Dealer Promotion entitles new subscribers to RM100 off on the first month’s bill based on the subscribed Service package price only.

Eligibility. The Dealer Promotion applies to subscribers who subscribe for the Service through TIME’s dealers/agents during the Promotion Period.

  1. The Promotion is not to be combined with other special offers, discounts or promotions offered by TIME and/or TIME’s dealers/ agents.
  2. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for the Promotion.
  3. Each e-Voucher shall be valid until 31 December 2016. Each e-Voucher can be redeemed via GEMFIVE’s online portal at http://www.gemfive.com/ or the GEMFIVE mobile applications available on Android Play Store and Apple App Store. Each e-Voucher can only be redeemed once. Any unutilised balance will not be refunded. Customers shall be required to pay the balance for purchases exceeding the value of the e-Voucher. Use of the e-Voucher and shall be governed by any terms and conditions imposed by GEMFIVE found at http://www.gemfive.com/my/store-promotion-code/.
  4. Customers of successful subscriptions will only be entitled to the e-Voucher after successful service activation (successful service activation means successful installation and activation of the Service). For the avoidance of doubt, successful service activation may occur after the Promotion Period but shall not affect the customer’s entitlement to the e-Vouchers subject to the fulfillment of the required criteria under these Terms and Conditions.
  5. The e-Voucher will be made available for download on the TIME Self Care Portal after the eligible subscriber’s successful service activation. The subscriber must possess a valid login ID in order to access the TIME Self Care Portal. The subscriber will receive a welcome email containing the initial login details to the TIME Self Care Portal after successful activation of the subscriber’s Service.
  6. The e-Voucher is non-refundable and cannot be exchanged for cash. TIME reserves the right in its sole discretion to substitute the e-Voucher with alternative reward(s) of the same value.
  7. TIME reserves the right to and may refuse the provision of any benefits under this Promotion to any subscribers who do not meet the applicable criteria.
  8. TIME reserves the right to disqualify you from this Promotion and/or to forfeit any e-Voucher you may be entitled to if TIME believes, in its sole and absolute discretion, you have undertaken fraudulent or unfair practices and/or activities or other activities harmful to this Promotion or the Service subscription process. Fraudulent activities are deemed to include, but is not limited to any act of deceit and/or deception and/or cheating.
  9. Early termination of the Service (i.e. termination prior to the expiry of the Minimum Contract Period) will be charged a penalty of RM100 for the e-Voucher in addition to the prevailing early termination penalty.
  10. This promotion is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  11. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  12. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

TIME Fibre Home Broadband Promotion (21 June 2016 – 7 August 2016)

This TIME Fibre Home Broadband Promotion (“Promotion”) is strictly made available to new subscribers of TIME Fibre Home Broadband services (“Service”) during the applicable promotion period stated in Paragraph 1 and is subject to these terms and conditions (“Terms and Conditions”) :-

  1. This Promotion is only applicable during the applicable promotion periods as follows :-
    1. Online Subscription Promotion: 21 June 2016 – 7 August 2016 (inclusive).
    2. Dealer Promotion: 1 July 2016 – 7 August 2016 (inclusive).
      (each, a “Promotion Period”)
      TIME may revise or extend each respective Promotion Period at any time without any prior notice.
  2. This Promotion consists of the following components:-
    1. Online Subscription Promotion

      This Online Subscription Promotion entitles new subscribers to:

      1. a free one (1) month fee based on the subscribed Service package price only. For the avoidance of doubt, all other charges (e.g. charges for pay-as-you-use voice calls, voice plan, etc.) shall remain payable during the free 1 month period. Contract of 24 months shall start from the activation date inclusive of the free 1 month period; AND
      2. one (1) GEMFIVE e-voucher worth RM100 (“e-Voucher”).

      Eligibility. The Online Subscription Promotion is only applicable for new subscribers who sign up for the Service via TIME’s online subscription portal during the Promotion Period and whose Service is subsequently successfully activated (in accordance with Paragraph 5 below.

    2. Dealer Promotion

      This Dealer Promotion entitles new subscribers to a free one (1) month fee based on the subscribed Service package price only. For the avoidance of doubt, all other charges (e.g. charges for pay-as-you-use voice calls, voice plan, etc.) shall remain payable during the free 1 month period. Contract of 24 months shall start from the activation date inclusive of the free 1 month period.

      Eligibility. The Dealer Promotion applies to subscribers who subscribe for the Service through TIME’s dealers/agents during the Promotion Period.

  3. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for the Promotion.
  4. Each e-Voucher shall be valid until 31 December 2016. Each e-Voucher can be redeemed via GEMFIVE’s online portal at http://www.gemfive.com/ or the GEMFIVE mobile applications available on Android Play Store and Apple App Store. Each e-Voucher can only be redeemed once. Any unutilised balance will not be refunded. Customers shall be required to pay the balance for purchases exceeding the value of the e-Voucher. Use of the e-Voucher and shall be governed by any terms and conditions imposed by GEMFIVE found at http://www.gemfive.com/my/store-promotion-code/.
  5. Customers of successful subscriptions will only be entitled to the e-Voucher after successful service activation (successful service activation means successful installation and activation of the Service). For the avoidance of doubt, successful service activation may occur after the Promotion Period but shall not affect the customer’s entitlement to the e-Vouchers subject to the fulfillment of the required criteria under these Terms and Conditions.
  6. The e-Voucher will be made available for download on the TIME Self Care Portal after the eligible subscriber’s successful service activation. The subscriber must possess a valid login ID in order to access the TIME Self Care Portal. The subscriber will receive a welcome email containing the initial login details to the TIME Self Care Portal after successful activation of the subscriber’s Service.
  7. The e-Voucher is non-refundable and cannot be exchanged for cash. TIME reserves the right in its sole discretion to substitute the e-Voucher with alternative reward(s) of the same value.
  8. TIME reserves the right to and may refuse the provision of any benefits under this Promotion to any subscribers who do not meet the applicable criteria.
  9. TIME reserves the right to disqualify you from this Promotion and/or to forfeit any e-Voucher you may be entitled to if TIME believes, in its sole and absolute discretion, you have undertaken fraudulent or unfair practices and/or activities or other activities harmful to this Promotion or the Service subscription process. Fraudulent activities are deemed to include, but is not limited to any act of deceit and/or deception and/or cheating.
  10. Early termination of the Service (i.e. termination prior to the expiry of the Minimum Contract Period) will be charged a penalty of RM100 for the e-Voucher in addition to the prevailing early termination penalty.
  11. This promotion is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  12. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  13. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

TIME Fibre Business Internet Basic Promotion (1st June - 31st August 2016)

This TIME Fibre Business Internet Basic Promotion is made available to new and eligible existing subscribers of TIME Fibre Business Internet Basic during the promotion period from 1 June 2016 to 31 August 2016 (inclusive) (“Promotion Period”) and is subject to these terms and conditions (“Terms and Conditions”) :-

  1. This promotion is only applicable during the Promotion Period, and TIME may revise or extend the Promotion Period at any time without any prior notice.
  2. This promotion is only applicable to new registrations of TIME Fibre Business Internet Basic packages during the Promotion Period and existing subscribers of TIME Fibre Business Internet Basic who requests to opt in to the promotional monthly fee during the Promotion Period (collectively, “Eligible Subscribers”).
  3. This promotion entitles Eligible Subscribers to promotional monthly fees of the following packages:

    TIME Fibre Business Internet Basic
    Speed 20Mbps 30Mbps 40Mbps
    Standard Monthly Fee RM268 RM368 RM468
    Promotional Monthly Fee RM218 RM288 RM368

  4. Specific terms applicable to Eligible Subscribers who are existing subscribers of TIME Fibre Business Internet Basic :-
    1. The promotional monthly fees are not an automatic entitlement. Existing subscribers must request to opt in to the promotional monthly fee during the Promotion Period.
    2. An upgrade or downgrade is determined by changes in price, not speed. Existing subscribers who request to opt in to the promotional monthly fee, resulting in a downgrade, shall be liable to pay a downgrade penalty fee as determined by TIME if such request to downgrade is made prior to expiry of the 24-month contract period.
    3. A fresh 24-month contract period will be imposed on all existing subscribers who opt-in for the promotional monthly fee.
  5. TIME reserves the right to and may refuse the provision of this promotion to any subscribers who do not meet the applicable criteria
  6. This promotion is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.
  7. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
  8. All other terms and conditions governing the use of the TIME Fibre Business Internet service shall apply herein with the necessary changes.

One Month Free Service Subscription (20 January 2016 - 31 May 2016 )

This One Month Free Subscription is strictly made available to new sign up of TIME Fibre Home Broadband and TIME Fibre Business Internet during the promotion period from 20 January 2016 to 31 May 2016 (inclusive) (“Promotion Period”) and is subject to the following terms and conditions (“Terms and Conditions”) :-

  1. This promotion is only applicable during the Promotion Period. TIME reserves the right to amend the Promotion Period at any time without any prior notice.

  2. This promotion is only applicable for new registration and strictly available to selected customers who sign up for the Service package for 24 months within the specific promotion allocation.

  3. If there are multiple promotions available, including this promotion, the customer is only eligible for one promotion and must make a choice. Once the customer has chosen the promotion, the customer is no longer eligible for other promotions that are available at the same time.

  4. This promotion entitles new subscriber to a free 1 month fee based on the subscribed broadband package price only. For the avoidance of doubt, all other charges (e.g. charges for pay-as-you-use voice calls, voice plan and The Star ePaper Subscription) shall remain payable during the free 1 month period. Contract of 24 months shall start from the activation date inclusive of the free 1 month period.

  5. TIME reserves the right to and may refuse the provision of One Month Free Subscription to any customers who do not meet the applicable criteria.

  6. Subscribers of TIME Fibre Home Broadband via Astro IPTV are NOT eligible for this promotion.

  7. Subscribers of TIME Fibre Business Internet at the following service areas are NOT eligible for this promotion :-

    1. Garden Shoppe One City (Jalan USJ 25/1, 47650 Subang Jaya, Selangor Darul Ehsan); and

    2. Sky Park One City (Jalan USJ 25/1, 47650 Subang Jaya, Selangor Darul Ehsan).

  8. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors provide the Promotion on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.

  9. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.

  10. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

Free Coffee Programme

This Free Coffee Programme (“Programme”) is strictly made available to Facebook users who have “Liked” TT dotCom Sdn Bhd’s (“TIME”) official TIME Internet Facebook page found at https://www.facebook.com/TIMEinternet/ (“TIME Facebook Page”) during the relevant dates specified in the respective promotional banners (“Promotional Banner”) for each participating café (“ Programme Period”) and is subject to these terms and conditions (“Terms and Conditions”) :-

    1. This Programme entitles Facebook users who have “Liked” the TIME Facebook Page to redeem certain complimentary rewards (“Reward(s)”) at the participating cafés during the Programme Period.

    2. This Programme is only applicable during the Programme Period at specified participating cafés, details of which (i.e. café name, location and Reward(s)) shall be stated in their respective Promotional Banner.

    3. Method of Redemption:-

      a. Facebook users must first “Like” the TIME Facebook Page.
      b. The Promotional Banner may be found on the TIME Facebook Page.
      c. The Facebook user must show the Promotional Banner along with confirmation that the Facebook user has “Liked” the TIME Facebook Page, from the screen of the user’s mobile device at the participating café to redeem the Reward(s).

    4. Each participating café shall offer a limited number of Reward(s), over the course of each Programme Period. Redemption of Reward(s) will be available only while stocks last.

    5. The Promotional Banner is valid for one (1) Reward(s) redemption per Facebook user over the course of each Programme Period at a participating café and is not exchangeable for cash.

    6. The participating cafés have the sole discretion of allowing upgrades or exchanges (whether chargeable or otherwise) of food & beverage utilising the Promotional Banner.

    7. This Programme is provided on an “as is” basis and neither TIME nor its officers, directors, employees, agents, suppliers and/or subcontractors provide any warranty or condition, whether express or implied, any implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.

    8. TIME excludes and you shall assume full liability and responsibility in the event of any liability, mishap, injury, loss, damage, claim or accident resulting from your participation in this Programme and/or redemption of the Reward(s).

    9. TIME reserves the absolute right at any time without prior notification and without assigning any reasons thereto to cancel, terminate, postpone or suspend indefinitely the Programme.

    10. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification.

100Mbps Unlimited Reward (25 December - 31 December 2015)

This 100Mbps Unlimited Reward (“Reward”) organised by TT dotCom Sdn Bhd (“TIME”) is strictly available to all subscribers of TIME Fibre Home Broadband services (“Service”) and is subject to the following terms and conditions (“Terms and Conditions”) :-

    1. This Reward shall be valid for a period of seven (7) days, from 25 December 2015 to 31 December 2015 (“Reward Duration”). TIME reserves the right to amend the Reward Duration at any time without any prior notice.

    2. This Reward is valid only for TIME Fibre Home Broadband subscribers whose Service has been successfully activated by 29 December 2015. Successful activation means successful installation and activation of the Service.

    3. During the Reward Duration, all eligible subscribers will be automatically provided with 100Mbps unlimited connection (“Service Benefit”), subject to TIME’s Fair Usage Policy and Ethical Service Usage Policy. No further action will be required from eligible subscribers to receive the Service Benefit.

    4. Should the subscriber’s Service be successfully activated during the Reward Duration but by 29 December 2015, the subscriber will enjoy the Service Benefit on the following day AFTER the subscriber’s Service activation (i.e. the subscriber’s broadband speed shall be as per the original Service package and not 100Mbps until one day after successful activation) and only for the remaining time of the Reward Duration (i.e. until 31 December 2015).

    5. Utilisation and purchase of boost and/or quota via the TIME Selfcare Portal will be suspended during the Reward Duration.

    6. The Service is provided on a best effort basis and subject to equipment capability to reach the full speed of 100Mbps. The Service is best experienced over a cable connection. Wireless connections (i.e. WiFi) may not be able to provide subscribers with the intended speed because of various factors including end device capability and the environment.

    7. Subscribers of TIME Fibre Home Broadband via Astro IPTV and TIME Fibre Business Internet are NOT eligible to receive the Reward / Service Benefit.

    8. TIME reserves the right based on its sole discretion to refuse the provision of the Service Benefit to any subscribers.

    9. TIME reserves the right to modify, suspend or cancel this Reward for any reason whatsoever, including but not limited to (i) the Reward becoming incapable of being run as planned; or (ii) TIME’s network is subject to technical interference or corruption, including but not limited to any infection caused by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of TIME.

    10. The use of the Service is always subject to TIME’s Fair Usage Policy and Ethical Service Usage Policy. You are advised to adhere to the policies which can be found at http://www.time.com.my/policy_fair and http://www1.time.com.my/fair-usage-policy#ethical-policy. Failure to do so may result in the termination of your Service or the immediate revocation of the Service Benefit.

    11. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors provide the Reward, Service and/or the Service Benefits on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the subscriber from TIME shall create any warranty.

    12. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.

    13. All other terms and conditions governing the use of the Service shall apply herein with the necessary changes.

 

IMAX® Premium Seat tickets promotion (25 November - 15 January 2016)

This IMAX® Premium Seat tickets promotion (“Promotion“) organised by TT dotCom Sdn Bhd (“TIME“) is strictly available to customers who subscribe for TIME Fibre Home Broadband™ (“Service“) and is subject to the following terms and conditions (“Terms and Conditions“) :-

    1. This Promotion is valid only for the first 300 customers who sign up for the Service via TIME’s online portal from 25 November 2015 to 15 January 2016 (“Promotion Period“) and whose Service is subsequently successfully activated (in accordance with Paragraph 5 below). This Promotion is only applicable for new registrations and strictly available to customers who subscribe for a Service package for a period of twenty four (24) months.

    2. Customers who subscribe for the Service through TIME’s dealers/agents during the Promotion Period shall NOT be eligible for the Promotion.

    3. TIME reserves the right based on its sole discretion to refuse the provision of the free IMAX® Premium Seat tickets to any customers who do not meet the Promotion criteria.

    4. Only four (4) IMAX® Premium Seat tickets will be provided for each Service activation per customer and shall be provided by way of e-vouchers which are redeemable directly from TGV Cinemas (“e-Vouchers“). Each e-Voucher shall be valid until 31 May 2016 and shall be governed by the terms and conditions stated thereon and these Terms and Conditions.

    5. Customers of successful subscriptions will only be entitled to the e-Vouchers after successful service activation (successful service activation means successful installation and activation of the Service). For the avoidance of doubt, successful service activation may occur after the Promotion Period but shall not affect the customer’s entitlement to the e-Vouchers subject to the fulfillment of the required criteria under these Terms and Conditions.

    6. The e-Vouchers will be made available for download on the TIME Self Care Portal after the eligible customer’s successful service activation. The customer must possess a valid login ID in order to access the TIME Self Care Portal. The customer will receive a welcome email containing the initial login details to the TIME Self Care Portal after successful activation of the customer’s subscribed Service.

    7. Customers are required to print out the e-Vouchers and present the e-Vouchers directly at the relevant TGV Cinemas ticketing counter for redemption. The e-Vouchers are not valid for online redemption and valid for redemption within validity date stated on the voucher. Each e-Voucher is only valid for one (1) time use and will each have a unique identifier code. Do note that the movie tickets are available on a first-come first-serve basis.

    8. The e-Vouchers are non-refundable and cannot be exchanged for cash. TIME reserves the right in its sole discretion to substitute the e-Vouchers with alternative reward(s) of the same value.

    9. Cash Top-Up needed for Twin Seats (must provide 2 vouchers for Twin Seats) and selected Movies (when specified).

    10. TIME reserves the right to disqualify you from this Promotion and/or to forfeit any e-Vouchers you may be entitled to if TIME believes, in its sole and absolute discretion, you have undertaken fraudulent or unfair practices and/or activities or other activities harmful to this Promotion or the Service subscription process. Fraudulent activities are deemed to include, but is not limited to any act of deceit and/or deception and/or cheating.

    11. TIME and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, suppliers and/or subcontractors provide the Promotion and the TIME Self Care Portal on an “as is” basis and without any warranty or condition, whether express or implied. TIME and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, suppliers and/or subcontractors specifically disclaim the implied warranties of title, merchantability, performance, fitness for a particular purpose, satisfactory quality or non-infringement of any third party’s intellectual property or proprietary rights. In addition, no advice or information obtained (whether orally or written) by the customer from TIME shall create any warranty and the customer may not rely on any such statement of warranty.

    12. The customer shall assume full liability and responsibility in the event of any liability, mishap, injury, loss, damage, claim or accident resulting from the customer’s participation in this Promotion, redemption and/or usage of the e-Vouchers.

    13. TIME reserves the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.

    14. All other terms and conditions governing the use of the Services shall apply herein mutatis mutandis.

 

FREE WD 1TB Hard Disk Promotion (5 May 2015 - 18 May 2015)

This promotion is for TIME Fibre Home Broadband™ or TIME Fibre Business Internet™ (the “Service“) only and is subject to the following terms and conditions (“Terms and Conditions“):-

    1. These Terms and Conditions shall be read together with the existing terms and conditions for the Service (as set out in http://time.com.my/terms-and-conditions). In the event of conflict between the two, these Terms and Conditions shall prevail.

    2. This promotion is only applicable for new registration and strictly available to selected customers who sign up for the Service package within the specific promotion allocation (as set out at www.time.com.my/TIMEInternetPromo).

    3. This promotion is valid from 5 May 2015 to 18 May 2015 or while stocks last (“Promotion Period“).

    4. This promotion is only applicable for new registration and strictly available to selected customers who sign up for the Service package for 24 months within the specific promotion allocation.

    5. TIME reserves the right based on its sole discretion to refuse the provision of free hard disk to any customers who do not meet the promo criteria.

    6. Only one (1) free hard disk will be provided for each subscription and shall be subject to stocks availability.

    7. If any of the information you have submitted is inconsistent with the credentials provided or there are mistakes to such information provided, then you are obliged to remove such inconsistency or rectify the mistakes. Pending the removal of such inconsistency or rectifications, you are not entitled to receive the free hard disk and TIME is not obliged to provide the free hard disk to you. If such inconsistency is removed or the mistake(s) is rectified within the Promotion Period, then TIME will provide you with the free hard disk but this shall be subject to stocks availability.

    8. TIME will provide the customers with successful applications with the free hard disk within 30 working days after the successful activation of the Service. Upon the date of your receipt of the said hard disk from TIME (” Date of Receipt“), all legal and beneficial ownerships of the said hard disk shall be passed to you and TIME shall not be liable for any malfunction and/or damage to the said hard disk after the Date of Receipt.

    9. You are not allowed to choose the colour and model of hard disk. Subject always to availability of stocks, TIME may, at its sole discretion, deliver another hard disk of similar value to you.

    10. All hard disks come with a three (3) year warranty from the manufacturer of the said hard disk which shall be effective from the Date of Receipt (“Warranty Period“). You shall adhere to manufacturer’s requirement to activate the Warranty Period as specified in the manufacturer’s warranty document.

    11. You shall liaise directly with the manufacturer of the hard disk on matters pertaining to Warranty Period, malfunctioning of the hard disk or damage thereto. TIME disclaims all liabilities and responsibilities for such warranties as TIME is merely a party providing the free hard disk as a gift to you.

    12. If you decide to terminate your Service before the expiry of the minimum contract period of the said Service, you shall then be liable to pay TIME (a) RM 300.00 for the hard disk provided and (b) all charges (including any outstanding charges prior to termination) for the remaining period of your subscription as per the terms and conditions of the Service’s subscription, which are available athttp://time.com.my/terms-and-conditions.

    13. We reserve the right to revise, amend, or modify these Terms and Conditions and you shall be bound by such revision, amendment, and/or modification. Continued access and use of the Service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.

    14. You are advised to adhere to TIME’s Usage Policies which can be found at http://www.time.com.my/fair-usage-policy, failure to do so may result in your subscription being terminated.