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Support > Home > Time Fibre Home > Control Hub
What are PPPoE credentials and how do I get them?
Simply put, Point-to-Point Protocol over Ethernet (PPPoE) is the technology that enables us to deliver you the Internet and the PPPoE username and pas...
Learn MoreSupport > Home > Time Fibre Home > Control Hub
I am using a TP-Link/D-Link/Linksys device. Why can't I see the WiFi Manager features? How do I get it?
The WiFi Manager features vary with device models. Some features are not available on older devices. We recommend upgrading to the latest devices to a...
Learn MoreSupport > Home > WiFi 7
I'm a 2Gbps subscriber. Do I get to enjoy WiFi 7?
Not yet, but stay tuned! Currently, our 2Gbps plan provides a top-of-the-line router optimised for your high speeds. We’re actively working on b...
Learn MoreSupport > Home > Plans > 12-month Plan
What devices do I get with a 12-month plan?
We provide mesh-enabled WiFi 6 routers and WiFi 6 mesh nodes for selected plans. You can find out more about our devices here.
Learn MoreSupport > Business > Free Upgrade 100Mbps
What if I’m moving to a new address? Can I still get the free speed boost?
Yes, absolutely! You’ll get to enjoy the new speeds in your new workplace as long as you’re an existing Time Fibre Business subscribers on plans b...
Learn MoreSupport > Home > Free Speed Boost
I’m thinking about subscribing to Time Fibre Home. Will I get the free speed boost too?
Yes, absolutely! We’ll upgrade you automatically if you sign up for our Time Fibre Home 100Mbps and 500Mbps plans.
Learn MoreSupport > Home > Free Speed Boost
I'm an existing 1Gbps/2Gbps customer, why is my speed not getting a boost?
As a valued 1Gbps or 2Gbps subscriber, you enjoy the highest speeds and highest-spec devices we currently offer. But rest assured, we’re continuousl...
Learn MoreSupport > Home > Free Speed Boost
What if I’m moving to a new address? Can I still get the free speed boost?
Yes, absolutely! You’ll get to enjoy the new speeds in your new home as long as you’re an existing Time Fibre Home 100Mbps, 300Mbps and 500Mbps su...
Learn MoreSupport > Home > Free Speed Boost
I’m not getting the expected new speeds. What should I do?
While there could be a few reasons why you’re not seeing the new speeds, you can restart your router to refresh it. If that doesn’t work, you can ...
Learn MoreSupport > Home > Devices
Will my entire house be able to get WiFi?
Whole-home WiFi coverage depends on the size of your house and the number of mesh nodes you have. The more mesh nodes, the wider the coverage. Actual ...
Learn MoreSupport > Home > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreSupport > Home > Devices
What type of complimentary device(s) do I get from Time?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Based on your building type and installation req...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Plan Devices 200Mbps 1 x WiFi 6 router 600Mbps 1 x WiFi 7 router
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps RM99 for First 6 Months * Every 2...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Device...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
What do I get with this promotion?
As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps First Month Free + RM99 for First 6 M...
Learn MoreSupport > Business > Promotion > Easy Switch
What do I get with this promotion?
As a new subscriber of Time Fibre Business, you get to enjoy RM50 off your monthly subscription fee for 10 months. Do note that this does not include ...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What do I get if I register for Auto Debit?
When you register for Auto Debit, you’ll receive a monthly RM2 rebate off your bills.
Learn MoreSupport > Home > Billing & Payment
When do I get my first bill?
This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...
Learn MoreSupport > Home > Plans > Voice Plans
How do I get started?
Download Time Voice App from the Google Play Store or Apple App Store. Log in to Self Care and click on ‘Activate Time Voice App’ under Voice. La...
Learn MoreSupport > Home > Plans > No Contract Plan
What rebate do I get if I convert my no contract plan to a 24-month contract plan?
If you convert to a 24-month contract plan within 24 months of service activation, your one-time charge will be used to offset your bills via monthly ...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I get the one-time charge waived?
No, this is not possible. However, if you convert your plan to a 24-month contract plan within 24 months of service activation, you will receive a mon...
Learn MoreSupport > Home > Subscription > Installation
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Find out more here.
Learn MoreSupport > Home > Subscription > Signup
What devices do I get with my subscription?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Find out more here.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
If I have successfully referred 3 friends this month, do I get RM300 bill discount in my next bill?
This depends on your monthly recurring broadband charges. If your monthly recurring broadband charges is less than RM300, the bill discount balance wi...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What do I get if I successfully refer a friend?
For every successful referral, you will get a RM100 bill discount which will offset your monthly recurring broadband charges. Your friend’s service ...
Learn MoreSupport > Home > Pakej MyKabel
If I move and relocate my service, do I still get to enjoy the promo?
Yes, as long as Pakej MyKabel is also available at your new address. Just log into Self Care, click Manage Plan > Relocate Service. If Pakej MyKabe...
Learn MoreSupport > Home > Pakej MyKabel
How do I get Pakej MyKabel?
If you’re a new subscriber, you can apply online at www.time.com.my or via our Sales Ninjas. Do note that you’ll need your Malaysian IC to registe...
Learn MoreSupport > Business > Billing & Payment
When do I get my first bill?
This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...
Learn MoreSupport > Business > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreSupport > Business > Devices
How do I get these devices?
You will receive a complimentary router with your new subscription of Time Fibre Business. You’ll also have the option to add on more devices during...
Learn MoreSupport > Business > Subscription > Voice
How many voice line(s) are bundled together with the subscription of Time Fibre Business?
The subscription comes with 1 voice line with no rental charge. If you need more voice lines, you may subscribe to the Time Basic Voice Line.
Learn MoreSupport > Business > Subscription
Do I get to retain my existing Value Added Services (VAS) if I modify my plan?
Yes. All your existing VAS subscriptions will remain.
Learn MoreSupport > Business > Subscription
What other services do I get when I subscribe to Time Fibre Business?
You get one (1) voice line with free calls of up to: – 100 mins/month for the 100Mbps plan – 200 mins/month for the 300Mbps plan – 3...
Learn MoreFAQ Archives
Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...
Learn MoreAbout Reference Access Offer
REFERENCE ACCESS OFFER Pursuant to Clause 5.3.4 of the Commission Determination on the Mandatory Sta...
Learn MoreFor Home
Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreSupport > Home > Time Fibre Home
Who can use the app?
The app is available to all Time Fibre Home customers. Download it now:
Learn MoreSupport > Home > Time Fibre Home
Where can I download the app?
You can download the Time Fibre Home app for free at the Google PlayStore, Apple App Store and Huawei App Gallery. Download it now:
Learn MoreSupport > Home > Time Fibre Home
How do I log in to the app?
You can log in using the same username and password as your Self Care. Please note that your default username is your MyKad/passport number and cannot...
Learn MoreSupport > Home > Time Fibre Home
I forgot my password. What should I do?
Click the “Forgot Password?” link on the Self Care login page. You will need to enter your Account Number and your MyKad/passport number t...
Learn MoreSupport > Home > Time Fibre Home
Why haven’t I received the password reset email?
Try checking the junk or spam folder in your email. If you can’t find it or have yet to receive it, please reach out to us via Live Chat.
Learn MoreSupport > Home > Time Fibre Home
My app doesn’t seem to be working properly. What can I do?
If you encounter any issues with the app or want to provide feedback, reach out to us via Live Chat.
Learn MoreSupport > Home > Time Fibre Home > Bill Payment
I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...
Learn MoreSupport > Home > WiFi 7
I'm an existing Time subscriber, can I upgrade to WiFi 7?
Great news! If you’ve been a loyal Time subscriber for 20 months or more, you can get the new WiFi 7 devices for FREE when you upgrade your Inte...
Learn MoreSupport > Home > WiFi 7
I don't have any WiFi 7 devices yet. Should I still upgrade my router?
Absolutely! Upgrading to a WiFi 7 router future-proofs your network and ensures smooth connectivity when you eventually get WiFi 7 devices. Plus, you&...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?
In essence, FTTR and mesh WiFi both tackle coverage issues in areas with weak connections. But they do differ in terms of setup, performance, cost and...
Learn MoreSupport > Business > New App Update
Will my latest account information be available in Self Care?
Yes, your account information will all be available in Self Care. You can log in with the same credentials as the old app.
Learn MoreSupport > Business > New App Update
Can I log in to Self Care if my Internet is not installed yet?
Yes, absolutely! You can use Self Care to track your order, reschedule your installation appointment and change your profile. Check your email for you...
Learn MoreSupport > Business > New App Update
Does Self Care have all the features of the old app?
Yes, Self Care offers all the essential features you previously enjoyed on the old app, including managing your account, paying bills and troubleshoot...
Learn MoreSupport > Business > New App Update
Can I still use the old app to access my account and pay bills?
You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...
Learn MoreSupport > Business > New App Update
What should I do after the Time Internet app is discontinued?
You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by contacting our cus...
Learn MoreSupport > Business > New App Update
What if I have trouble logging in to Self Care?
If you encounter any issues with logging in, you can try resetting your password first. Otherwise, please reach out to us via 1800 18 1818 or Live Cha...
Learn MoreSupport > Home > New App Update
I'm a Time Fibre Business subscriber, can I download and use the new Time Fibre Home app?
Unfortunately, the Time Fibre Home app is designed specifically for residential customers. As a business subscriber, you can manage your account throu...
Learn MoreSupport > Home > New App Update
What if I have trouble downloading or logging in to the new app?
Make sure that you’re using the latest version of the app and try resetting your password first. If you’re still encountering issues, plea...
Learn MoreSupport > Home > New App Update
I can't use the WiFi Manager features like WiFi Configuration and Parental Controls. Why?
The WiFi Manager features are only compatible with the device models below: WiFi 7: HG8145B7N WiFi 6: HG8145X6 / HG8145X6-10 / HG8245X6 / HN8245X6 / V...
Learn MoreSupport > Home > New App Update
My outstanding amount is not updating even after making payment. What do I do?
There are a few things you can do: Force close the app. Go to your phone’s Settings > Apps, select Time Fibre Home from the list and tap on ...
Learn MoreSupport > Home > New App Update
What happens if I don't download the new Time Fibre Home app?
You won’t be able to access your account information, manage your services or receive customer support through the old app after it’s disc...
Learn MoreSupport > Home > New App Update
Can I still use the old app to access my account and pay bills?
You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...
Learn MoreSupport > Home > New App Update
What should I do after the Time Internet app is discontinued?
We encourage you to download the new Time Fibre Home app before it’s discontinued on 31 August 2024 for a seamless transition. You can download ...
Learn MoreSupport > Home > Plans > 12-month Plan
Can I upgrade/downgrade my 12-month plan?
Yes, definitely. If you want to upgrade your plan, just log into Self Care and check it out. You can only downgrade your plan after finishing up your ...
Learn MoreSupport > Home > Plans > 12-month Plan
How do I subscribe to a 12-month plan?
You can sign up online via www.time.com.my or through our authorised dealers.
Learn MoreBusiness > Enterprise > Security > Vulnerability Assessment
Vulnerability Assessment
12 June 2024
Learn MoreSupport > Business > Free Upgrade 100Mbps
I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?
Yes, the new owner will get to enjoy the new speeds as long as they’re an existing Time Fibre Business subscribers on plans below 100Mbps.
Learn MoreSupport > Business > Free Upgrade 100Mbps
Why can’t I downgrade my plan in Self Care?
As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...
Learn MoreSupport > Business > Free Upgrade 100Mbps
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Business > Free Upgrade 100Mbps
Can I upgrade my plan if I want something else?
Yes, you can! Just log in to Self Care and check it out.
Learn MoreSupport > Business > Free Upgrade 100Mbps
How do I know if my speed has been boosted?
Easy, if you’re an existing Time Fibre Business subscribers on plans below 100Mbps, just log in to Self Care to see your new speed. It should be dis...
Learn MoreSupport > Business > Free Upgrade 100Mbps
What is Time’s Speed Boost all about?
Life’s too short for slow internet, so we’re bumping up the speed for our subscribers on plans below 100Mbps – for free with no strings attached...
Learn MoreBusiness > Enterprise > Security > Privileged Access Management
Privileged Access Management
28 May 2024
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Can I downgrade my plan?
Yes, you can. For 24-month plans, you can downgrade your plan from month 7 onward. But do note that your contract will be reset for 24 months. For 12-...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Why can’t I downgrade my plan in Self Care?
As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. But fret not, give us a call or chat with us if you...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How do I upgrade my broadband plan?
Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...
Learn MoreSupport > Home > Free Speed Boost
Can I upgrade my plan if I want something else?
Yes, you can! Just log in to Self Care and check it out.
Learn MoreSupport > Home > Free Speed Boost
Why can’t I downgrade my plan in Self Care?
As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...
Learn MoreSupport > Home > Free Speed Boost
I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?
Yes, the new owner will get to enjoy the new speeds as long as they’re on the 100Mbps, 300Mbps or 500Mbps plan.
Learn MoreSupport > Home > Free Speed Boost
I’ve just upgraded/downgraded my plan to 100Mbps/500Mbps. Will my speed be boosted as well?
Yes, you’ll get to enjoy the free speed boost as long as you’re a Time Fibre Home 100Mbps, 300Mbps and 500Mbps subscriber. Get all the deets on Se...
Learn MoreSupport > Home > Free Speed Boost
How do I know if my existing device is compatible with the new speed?
If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...
Learn MoreSupport > Home > Free Speed Boost
Will you be upgrading my WiFi devices as well?
We won’t be switching out your routers with this free speed boost. But check it out – we’ve got top-notch WiFi 6 devices to supercha...
Learn MoreSupport > Home > Free Speed Boost
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Home > Free Speed Boost
How do I know if my speed has been boosted?
Easy, if you’re an existing Time Fibre Home 100Mbps, 300Mbps or 500Mbps subscriber, just log in to Self Care to see your new speed. It should be dis...
Learn MoreSupport > Home > Free Speed Boost
What is Time’s free speed boost all about?
Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...
Learn MoreSupport > Home > Relocation
Can my relocation fee be waived?
Yes, only if you’ve completed your contract and are moving to a different address (outdoor relocation). You can only get this waiver once per broadb...
Learn MoreSupport > Home > Devices
What is WiFi 6?
Think of WiFi 6 as the language your router and wireless devices use to communicate. It’s like different versions of a spoken language – newer...
Learn MoreSupport > Home > Devices
I'm currently using a 3rd party router. Which device can I purchase to extend WiFi coverage?
You may refer to the official website of your device’s brand to check on mesh devices compatible with your router. Otherwise, you can check on Self ...
Learn MoreSupport > Home > Devices
Can I settle my 24-month payment plan early?
Yes, you absolutely can. Just reach out to our CS team on Live Chat to get the ball rolling.
Learn MoreSupport > Home > Devices
What type of device(s) can I purchase from Time?
Our WiFi 7 and WiFi 6 mesh nodes are available to purchase via the Shop tab in Self Care. Do note that these mesh devices are not compatible with Gig ...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I know if my friend or family has signed up for Time?
You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the ...
Learn MoreSupport > Home > Subscription > Signup
Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?
Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 600Mbps or 1Gbps of your choice on a 24-month contract plan when you s...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I relocate on a no contract plan?
Subscribers of no-contract plans are not allowed to relocate. In order to relocate, you’ll have to convert into to a 24-month contract plan. You...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
I don’t see the Gig Speed Home option in Self Care. Why?
This may be because you aren’t currently on our 600Mbps or 1Gbps plan and/or it isn’t available in your building. You can check for Gig Speed Home...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
How do I subscribe to Gig Speed Home?
You’ll be able to select Gig Speed Home as an add-on while you’re signing up for the Time Fibre Home 600Mbps or 1Gbps plans. Check out our plans a...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is Gig Speed Home available to me?
Gig Speed Home is exclusively available to Time Fibre Home 600Mbps and 1Gbps subscribers on a 24-month contract plan and selected buildings only. Clic...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Who is eligible for this promotion?
New subscribers of the Time Fibre Home 200Mbps, 600Mbps, 1Gbps and 2Gbps subscribers on a 24-month contract who sign up online via www.time.com.my.
Learn MoreAbout Us > Resource > Newsroom
Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business
Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...
Learn MoreSupport > Home > Self Care > Bill Payment
I paid my bill via Self Care. When will my payment be reflected?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...
Learn MoreSupport > Home > Relocation
Can I withdraw my relocation request?
Yes, you can! Just log into Self Care, scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
How do I sign up for this promotion?
You can sign up online via www.time.com.my.
Learn MoreSupport > Home > 2Gbps
Can I relocate my 2Gbps plan to a new address?
Yes, as long as 2Gbps is also available at your new address. You can log in to Self Care to check for coverage.
Learn MoreSupport > Home > 2Gbps
Can I downgrade to a lower speed?
Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat. If you downgrade within your contract period,...
Learn MoreSupport > Home > 2Gbps
Can I upgrade to 2Gbps?
Yes, absolutely! As long as 2Gbps is available in your building. Just log in to Self Care, click Manage Plan > Change Broadband Plan.
Learn MoreSupport > Home > 2Gbps
How do I subscribe to 2Gbps?
You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.
Learn MoreSupport > Home > Relocation
How do I reschedule the relocation appointment?
Just scroll down on your Self Care homepage to “Recent Activities” and look for a “Reschedule” button.
Learn MoreSupport > Home > Relocation
What do I do if my new location is not within Time coverage?
Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...
Learn MoreSupport > Home > Relocation
What should I do if I submitted the wrong address or relocation type?
You can withdraw your submission in Self Care. Just scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Transfer of Ownership
What can I do if my nominee is staying at a different location?
The nominee can request to relocate the service via Self Care after the transfer of ownership is completed. Just click Manage Plan > Relocate Servi...
Learn MoreSupport > Home > Transfer of Ownership
How do I request for a transfer of ownership?
On your Self Care dashboard, click Manage Plan > Transfer Ownership. Fill in the form and submit your request.
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Why don't I see a "Change Broadband Plan" button on my screen?
This option will not be available if you submitted another modification request recently or if you are subscribed to our complimentary service. Chat w...
Learn MoreSupport > Home > Termination
I changed my mind! Can I withdraw my request?
Absolutely! Scroll down to Recent Activities on your Self Care homepage and click on the “Withdraw Submission” button. You can withdraw yo...
Learn MoreSupport > Home > Termination
Can I change my termination date?
Yes, you can. On your Self Care homepage, scroll down to Recent Activities and look for the “Change Termination Date” button. You can chan...
Learn MoreSupport > Home > Termination
Where can I check my termination date/status?
It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.
Learn MoreSupport > Home > Termination
How do I terminate my home broadband service?
Give us a call at 1800-18-1818 or chat with us and we’ll assist you.
Learn MoreSupport > Home > Troubleshooting
Am I able to configure parental controls on the WiFi router provided by Time?
Yes. The parental controls feature is built into any router we provide. You can access step-by-step guidelines to configure parental controls by click...
Learn MoreSupport > Home > Troubleshooting
How do I set up my new devices?
Manufacturer Model Huawei WA8021V5 If you can’t find your device model in the table above, get in touch with us via Live Chat f...
Learn MoreSupport > Home > Troubleshooting
How do I change my WiFi settings?
Manufacturer Model Huawei HG8145V5, WA8021V5, HG8145X6 If you can’t find your device model in the table above, get in touch wit...
Learn MoreSupport > Home > Troubleshooting
Will all my devices be compatible with 1Gbps?
Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...
Learn More