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Support > Home > Plans > 12-month Plan
I’m subscribed to the 24-month/no contract plan. Can I convert to a 12-month plan?
We’re sorry, but that option is not available. The 12-month plans are only made available for new sign-ups.
Learn MoreSupport > Business > Free Upgrade 100Mbps
I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?
Yes, the new owner will get to enjoy the new speeds as long as they’re an existing Time Fibre Business subscribers on plans below 100Mbps.
Learn MoreSupport > Home > Free Speed Boost
I’m thinking about subscribing to Time Fibre Home. Will I get the free speed boost too?
Yes, absolutely! We’ll upgrade you automatically if you sign up for our Time Fibre Home 100Mbps and 500Mbps plans.
Learn MoreSupport > Home > Free Speed Boost
I’m planning to transfer ownership of my account to a friend. Will the new owner be eligible for the free speed boost?
Yes, the new owner will get to enjoy the new speeds as long as they’re on the 100Mbps, 300Mbps or 500Mbps plan.
Learn MoreSupport > Home > Free Speed Boost
I’m not getting the expected new speeds. What should I do?
While there could be a few reasons why you’re not seeing the new speeds, you can restart your router to refresh it. If that doesn’t work, you can ...
Learn MoreSupport > Home > 2Gbps
I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
I’m interested. How do I subscribe?
Eligible subscribers may reach us via these channels: Live Chat Facebook
Learn MoreSupport > Home > Pakej MyKabel
I’m already a Time subscriber. Can I switch to Pakej MyKabel?
Yes, you sure can. You’ll be eligible for Pakej MyKabel after serving a minimum of 6 months of your contract. But your contract will be reset for 24...
Learn MoreSupport > Business > Devices
I’m currently using a 3rd party router. Which device can I purchase to extend coverage?
You may refer to the official website of the device you have purchased to check on compatible mesh devices with your router.
Learn MoreSupport > Business > Free Upgrade 100Mbps
What if I’m moving to a new address? Can I still get the free speed boost?
Yes, absolutely! You’ll get to enjoy the new speeds in your new workplace as long as you’re an existing Time Fibre Business subscribers on plans b...
Learn MoreSupport > Home > Free Speed Boost
What if I’m moving to a new address? Can I still get the free speed boost?
Yes, absolutely! You’ll get to enjoy the new speeds in your new home as long as you’re an existing Time Fibre Home 100Mbps, 300Mbps and 500Mbps su...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What happens to my RM100 referral bonus if I’m also enjoying other ongoing promo discounts in the same month?
If you happen to be enjoying other ongoing promos at the same time as your Referral Bonus, the other bill waivers or discounts will be utilised first....
Learn MoreSupport > Home > Subscription > Signup
Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?
Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 600Mbps or 1Gbps of your choice on a 24-month contract plan when you s...
Learn MoreSupport > Home > Relocation
Which relocation type should I choose if I’m relocating within the same building?
If you’re relocating to another unit within the same building, you may select “Outdoor Relocation”. Please find further details belo...
Learn MoreSupport > Home > Termination
Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...
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