Support > Home > Gig Speed Home (FTTR)

What is Fibre-To-The-Room (FTTR) and how is it different from mesh WiFi?

In essence, FTTR and mesh WiFi both tackle coverage issues in areas with weak connections. But they do differ in terms of setup, performance, cost and...

Support > Home > Devices

How do I change my WiFi 7 (HG8145B7N) or WiFi 6 (HG8145X6) devices from working as an Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 7 (Huawei HG8145B7N) and WiFi 6 (HG8145X6) devices work as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which com...

Support > Home > Devices

How does a mesh node improve my home WiFi experience?

A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...

Support > Home > Devices

What does a mesh-enabled router mean?

A traditional mesh WiFi setup typically requires a mesh node to be placed next to the router to act as a gateway. Our mesh-ready routers eliminate the...

Support > Home > Devices

What are the specifications of Time's mesh WiFi devices?

Model WiFi Specifications No of LAN ports Plan WiFi 7 router (HG8145B7N) BE3600 4 (3 usable ports when used as router) 24-month plan: ...

Support > Home > Gig Speed Home (FTTR)

Is the parent node compatible with your other mesh devices?

Unfortunately, the parent node is only compatible with its corresponding child nodes. Gig Speed Home devices are not compatible with our other mesh Wi...

Support > Business > Devices

How do I change my WiFi 6 (HG8145X6) device from working as a Optical Network Terminal (ONT) to a router/mesh node?

By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...

Support > Business > Devices

Are the mesh nodes compatible with each other?

Please refer to the table below to check for device compatibility: Devices WiFi 5 mesh node (Huawei WA8021V5) WiFi 5 mesh node (TP-Link HC420) WiF...

Support > Business > Devices

What does a “mesh-enabled router” mean?

A mesh-enabled router means the device is equipped with mesh capabilities. A traditional Mesh WiFi setup typically requires a mesh node to be placed n...

Support > Business > Devices

How does Mesh WiFi extend my WiFi coverage?

When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal and speed of your router to hard-to-reach corn...

Support > Home > Devices

What happens to my device(s) if I terminate my service early?

Free devices included with your plan need to be returned to us. We’ll coordinate with you regarding the return process. If you purchased any dev...

Support > Home > Plans > 12-month Plan

What devices do I get with a 12-month plan?

We provide mesh-enabled WiFi 6 routers and WiFi 6 mesh nodes for selected plans. You can find out more about our devices here.

Support > Home > Free Speed Boost

How do I know if my existing device is compatible with the new speed?

If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...

Support > Home > Relocation

What’s the difference between standard installation and difficult installation?

For a standard installation, your unit has few physical obstacles that could block or interfere with WiFi signals. A regular router setup should be en...

Support > Home > Devices

What are the LAN ports and how many LAN ports does my device have?

Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...

Support > Home > Devices

I'm currently using a 3rd party router. Which device can I purchase to extend WiFi coverage?

You may refer to the official website of your device’s brand to check on mesh devices compatible with your router. Otherwise, you can check on Self ...

Support > Home > Devices

Is there a warranty period for the devices?

All equipment we provide are covered by a limited warranty during your contract period. Any loss or damage due to negligence or abuse is not covered u...

Support > Home > Devices

Are your devices compatible with each other?

All our Huawei devices are compatible with each other except the WiFi 5 router (Huawei HG8145V5) and older devices of other brands that have been disc...

Support > Home > Devices

What type of complimentary device(s) do I get from Time?

We provide mesh-enabled routers with all our plans and mesh node(s) for selected plans. Based on your building type and installation requirements, new...

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans. Plan Devices 200Mbps 1 x WiFi 6 router 600Mbps 1 x WiFi 7 router

Support > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)

What do I get with this promotion?

As a new subscriber of Time Fibre Home, you get to enjoy: Plan Discount 200Mbps First Month Free 600Mbps RM99 for First 6 Months * Every 2...

Support > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans. Based on your building type and installation requirements, you may receive: Plan Device...

Support > Home > 2Gbps

What router or devices are you providing with the 2Gbps plan?

We provide the following devices with every 2Gbps subscription: 1 x High-performance WiFi router; and 2 x WiFi 6 mesh nodes. The router features a 2...

Support > Home > Subscription > Installation

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Find out more here.

Support > Home > Subscription > Signup

What devices do I get with my subscription?

We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Find out more here.

Support > Business > Devices

Is there a warranty period for the devices?

Equipment Limited Warranty Period All routers and mesh nodes supplied by Time 2 years ONU Lifetime

Support > Business > Devices

I’m currently using a 3rd party router. Which device can I purchase to extend coverage?

You may refer to the official website of the device you have purchased to check on compatible mesh devices with your router.

Support > Business > Devices

What are the LAN ports and how many LAN ports does my device have?

Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...

Support > Business > Devices

What type of router does Time provide?

We provide mesh-enabled routers with WiFi 6 technology. Based on your building type and installation requirements, new subscribers will receive a: Wi...

Support > Business > Devices

What type of devices does Time offer?

We offer a range of mesh-ready routers and nodes that when paired, deliver consistent speeds across your business premises. Find out more by visiting ...