Found 54 result(s) for "My bill"
Support > Home > Time Fibre Home > Bill Payment
I paid my bill via the Time Fibre Home app. When will my payment be reflected on the app?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in the app should be updated within a...
Learn MoreSupport > Home > Time Fibre Home > Bill Payment
How do I pay my bill on the Time Fibre Home app?
All you have to do is open up your app and tap on “Pay Now”. Or watch this handy step-by-step video guide:
Learn MoreSupport > Home > Self Care > Bill Payment
I paid my bill via Self Care. When will my payment be reflected?
Upon successful payment, you will receive a payment notification via your registered email. Your account balance in Self Care should be updated within...
Learn MoreSupport > Home > Self Care > Bill Payment
How do I pay my bill via Self Care?
Just click on the “Pay Now” on your dashboard and follow the instructions onscreen.
Learn MoreSupport > Home > Billing & Payment
How do I pay my bill?
Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month and 12-month contract plan subscribers, ple...
Learn MoreSupport > Home > Billing & Payment
How do I read my bill?
Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
When will the RM100 discount be reflected in my bill statement?
It depends on when you will receive your monthly bill statement and when your friend’s service gets activated. The RM100 bill discount may take up t...
Learn MoreSupport > Business > Billing & Payment
How do I pay my bill?
You can log in to Self Care to view your bills and make quick and easy online payments. For all other payment methods, click here.
Learn MoreSupport > Business > Billing & Payment
What charges will appear on my bill?
Your monthly bill will include your broadband subscription fee, voice service usage charges and subscription fee(s) for other value-added service(s), ...
Learn MoreSupport > Business > New App Update
Can I still use the old app to access my account and pay bills?
You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...
Learn MoreSupport > Home > New App Update
Can I still use the old app to access my account and pay bills?
You absolutely can, but it will no longer receive bug fixes or security updates. After the app is discontinued on 31 August 2024, you’ll no long...
Learn MoreSupport > Business > Free Upgrade 100Mbps
There are too many line items in my latest bill, how do I read it?
Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...
Learn MoreSupport > Home > Free Speed Boost
There are too many line items in my latest bill, how do I read it?
Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What happens to my RM100 referral bonus if I’m also enjoying other ongoing promo discounts in the same month?
If you happen to be enjoying other ongoing promos at the same time as your Referral Bonus, the other bill waivers or discounts will be utilised first....
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
If my first month's broadband subscription fee is free, why am I still being charged in my first bill?
Your first full month’s broadband fee is free. But your first bill may show: Prorated charges, for the period of use before your billing cycle ...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can. If you upgrade your plan, any discount you may be enjoying will continue with no contract reset. However, the value will follow your ini...
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Termination
When will I receive my refund? Will I be notified after my refund is processed
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
Learn MoreSupport > Home > Termination
When will I receive my final bill?
The final bill will be generated on the next bill cycle after the service is terminated.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?
Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
When will you start charging my debit/credit card?
When you’ve successfully registered for Auto Debit, payments will be charged to your debit/credit card from the next bill cycle onwards.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
How do I know if my Auto Debit registration was successful?
Upon successful registration, we’ll send an email to the email address you have registered with us.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Do I have to pay my outstanding balance in order to apply for Auto Debit?
Yes, any outstanding balance will have to be cleared in order to complete your Auto Debit registration. If you would like to make payment for your out...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
Why am I being charged RM1 to register my debit/credit card for Auto Debit?
The RM1 is charged to your card to verify that your debit/credit card is active and that you are the cardholder. In the case of credit cards, the amou...
Learn MoreSupport > Home > Billing & Payment
My line is suspended but I've made my payment. How long will it take to restore my service?
Payment method Time Self Care, Quickpay, Time Fibre Home app, JomPAY Within an hour Other payment methods Within 24 hours Talk to us via ...
Learn MoreSupport > Home > Billing & Payment
I've received my first bill. Why is my payment amount higher than my monthly subscription fee?
Your first bill may be higher than your subscription fee because it may contain pro-rated charges and advanced billing of your broadband fee. Watch ou...
Learn MoreSupport > Home > Billing & Payment
When do I get my first bill?
This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...
Learn MoreSupport > Home > Plans > Voice Plans
Can I change my Time Voice Home contact number?
Yes, you can. Log into Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request. Remember to select “Ch...
Learn MoreSupport > Home > Plans > No Contract Plan
What rebate do I get if I convert my no contract plan to a 24-month contract plan?
If you convert to a 24-month contract plan within 24 months of service activation, your one-time charge will be used to offset your bills via monthly ...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
If I refer myself, can I still receive the bill discount?
No, you are not eligible for the RM100 bill discount if you refer yourself.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
What happens if I terminate my subscription?
Once your subscription is terminated, you will not be able to continue enjoying the bill discounts. All discounts from new referrals or any discount b...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
If I have successfully referred 3 friends this month, do I get RM300 bill discount in my next bill?
This depends on your monthly recurring broadband charges. If your monthly recurring broadband charges is less than RM300, the bill discount balance wi...
Learn MoreSupport > Home > Self Care
Where do I check and download my itemised bills?
Log in to Self Care > Bills. All your previous bills will be listed here and are available to view and download.
Learn MoreSupport > Business > Termination
When will I receive my refund? Will I be notified after my refund is processed?
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
Learn MoreSupport > Business > Termination
When will I receive my final bill?
The final bill will be generated on the next bill cycle after the service is terminated.
Learn MoreSupport > Business > Billing & Payment
When do I get my first bill?
This depends on your billing cycle and that’s determined after your service is activated. You may notice pro-rated charges in your first bill. W...
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Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreSupport > Business > New App Update
Does Self Care have all the features of the old app?
Yes, Self Care offers all the essential features you previously enjoyed on the old app, including managing your account, paying bills and troubleshoot...
Learn MoreSupport > Business > New App Update
What should I do after the Time Internet app is discontinued?
You can still manage your account and subscribed service(s), pay bills and check your connection through the Self Care portal or by contacting our cus...
Learn MoreAbout Us > Resource > Newsroom
Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business
Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...
Learn MoreSupport > Home > Billing & Payment
I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?
Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...
Learn MoreSupport > Home > Billing & Payment
Is there a Time branch for me to make payment?
While we don’t have a physical branch for payments, you can register for Self Care or download the Time Fibre Home app to view your bills and make q...
Learn MoreSupport > Business > Devices
Is installation free?
For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or promoti...
Learn MoreAbout Us > Resource > Newsroom
Time partners with DigitalBridge to expand its AIMS Data Centre Business across Asia
Shah Alam, 22 November 2022 – TIME dotCom Berhad (“Time” or “the Group”) today announced ...
Learn MoreAbout Us > Resource > Newsroom
TIME Records Sustained Growth for FY2020
Shah Alam, 26 February 2021 – TIME dotCom Berhad (“TIME” or “the Group”) recorded a conso...
Learn MoreFAQ Archives
Support Archives FAQ Archives Time Fibre Home Promo: Loyalty Programme (27 March 2024 – 26 Jun...
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Investor Relations - Reports & Presentations
5 October 2022
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