Found 140 result(s) for "can i re"
Support > Home > Plans > 12-month Plan
Can I relocate my service on a 12-month plan?
Yes, absolutely! As long as the new address is within our coverage area. Plus, relocation is free once you’ve finished your 12-month contract.
Learn MoreSupport > Home > Plans > No Contract Plan
Can I relocate on a no contract plan?
Subscribers of no-contract plans are not allowed to relocate. In order to relocate, you’ll have to convert into to a 24-month contract plan. You...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Can I relocate my Gig Speed Home to a new address?
Yes, you absolutely can. But, do note that there will be associated relocation fees and device costs.
Learn MoreSupport > Home > 2Gbps
Can I relocate my 2Gbps plan to a new address?
Yes, as long as 2Gbps is also available at your new address. You can log in to Self Care to check for coverage.
Learn MoreSupport > Home > Termination
Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...
Learn MoreSupport > Home > Termination
Can I request for immediate termination?
Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...
Learn MoreSupport > Home > Subscription > Installation
Can I request Time’s authorised installer to configure/provide IT support services for my own router or equipment that is not provided by Time?
Yes. This is chargeable at RM80 per hour up to a maximum of RM300 per day, and is payable directly to the Time-appointed installer.
Learn MoreSupport > Home > Subscription > Installation
Can I reschedule my installation appointment date and time?
You can change your installation appointment and even track the progress of your application here. Check out our video guide on how to track your appl...
Learn MoreSupport > Business > Relocation
Can I relocate to another state?
Yes, you can. But first, you’ll need to check if your new address is within Time coverage. Please note that you can relocate to selected buildin...
Learn MoreSupport > Business > Termination
Can I request to waive the early termination penalty if i'm relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as the 24-month contract is tied to the current location. Alternatively, you may choose to...
Learn MoreSupport > Business > Termination
Can I request for immediate termination?
Unfortunately, we require a notice period of 30 days for service terminations.
Learn MoreSupport > Business > Subscription > Installation
Can I request Time to configure my own router?
Yes, you can but you will be charged RM80.
Learn MoreSupport > Home > Relocation
I would like to cancel my service as my new location is not within Time coverage. Can I request to waive the early termination penalty?
We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...
Learn MoreSupport > Home > Plans > 12-month Plan
Can I upgrade/downgrade my 12-month plan?
Yes, definitely. If you want to upgrade your plan, just log into Self Care and check it out. You can only downgrade your plan after finishing up your ...
Learn MoreSupport > Home > Plans > 12-month Plan
Can I convert my 12-month plan to a 24-month plan?
We’re sorry, but that option is not available. The 12-month plans are catered to short-term subscribers.
Learn MoreSupport > Home > Plans > 12-month Plan
I’m subscribed to the 24-month/no contract plan. Can I convert to a 12-month plan?
We’re sorry, but that option is not available. The 12-month plans are only made available for new sign-ups.
Learn MoreSupport > Home > Plans > 12-month Plan
Can I enjoy any promos or discounts with the 12-month plans?
Unfortunately, no. Promos do not apply to the 12-month plans, except for the Time Fibre Home Offer for the Differently-abled (OKU).
Learn MoreSupport > Business > Free Upgrade 100Mbps
Why can’t I downgrade my plan in Self Care?
As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...
Learn MoreSupport > Business > Free Upgrade 100Mbps
What if I’m moving to a new address? Can I still get the free speed boost?
Yes, absolutely! You’ll get to enjoy the new speeds in your new workplace as long as you’re an existing Time Fibre Business subscribers on plans b...
Learn MoreSupport > Business > Free Upgrade 100Mbps
Can I upgrade my plan if I want something else?
Yes, you can! Just log in to Self Care and check it out.
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Can I downgrade my plan?
Yes, you can. For 24-month plans, you can downgrade your plan from month 7 onward. But do note that your contract will be reset for 24 months. For 12-...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Why can’t I downgrade my plan in Self Care?
As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. But fret not, give us a call or chat with us if you...
Learn MoreSupport > Home > Free Speed Boost
Can I upgrade my plan if I want something else?
Yes, you can! Just log in to Self Care and check it out.
Learn MoreSupport > Home > Free Speed Boost
Why can’t I downgrade my plan in Self Care?
As part of the free speed boost exercise, we’ve made some adjustments to the Self Care features. We highly recommend staying on your current boosted...
Learn MoreSupport > Home > Free Speed Boost
What if I’m moving to a new address? Can I still get the free speed boost?
Yes, absolutely! You’ll get to enjoy the new speeds in your new home as long as you’re an existing Time Fibre Home 100Mbps, 300Mbps and 500Mbps su...
Learn MoreSupport > Home > Free Speed Boost
Can I pay less for a lower speed instead of the free speed boost?
While the free speed boost aims to give you a smoother online experience and bridge the gap between Internet tiers, we do offer a variety of plans to ...
Learn MoreSupport > Home > Relocation
I’ve been a subscriber for less than 24 months. Can I still request an outdoor relocation?
Absolutely! You can request for an outdoor relocation anytime. However, a RM120 fee applies if you’re still within your contract period.
Learn MoreSupport > Home > Relocation
Can my relocation fee be waived?
Yes, only if you’ve completed your contract and are moving to a different address (outdoor relocation). You can only get this waiver once per broadb...
Learn MoreSupport > Home > Devices
How many mesh nodes can be supported?
We recommend up to 3 mesh nodes for a complete whole home WiFi set up.
Learn MoreSupport > Home > Devices
I'm currently using a 3rd party router. Which device can I purchase to extend WiFi coverage?
You may refer to the official website of your device’s brand to check on mesh devices compatible with your router. Otherwise, you can check on Self ...
Learn MoreSupport > Home > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreSupport > Home > Devices
Can I settle my 24-month payment plan early?
Yes, you absolutely can. Just reach out to our CS team on Live Chat to get the ball rolling.
Learn MoreSupport > Home > Devices
What type of device(s) can I purchase from Time?
Our WiFi 6 mesh nodes are available to purchase via the Shop tab in Self Care. Do note that these mesh devices are not compatible with Gig Speed Home ...
Learn MoreSupport > Home > Subscription > Signup
Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?
Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 600Mbps or 1Gbps of your choice on a 24-month contract plan when you s...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Can I transfer ownership of my Gig Speed Home service to someone else?
Your Gig Speed Home service is tied to your account. So when you transfer your account to someone new, Gig Speed Home goes along with it. If you chose...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can. If you upgrade your plan, any discount you may be enjoying will continue with no contract reset. However, the value will follow your ini...
Learn MoreSupport > Home > Subscription > Installation
Can I schedule my installation after work hours?
Yes, you can! We’ve extended our installation hours up to 8pm. Weekend slots are available too, but only up to 4pm. However, this service is only av...
Learn MoreSupport > Home > Relocation
Can I withdraw my relocation request?
Yes, you can! Just log into Self Care, scroll down to Activity Log and look for the “Withdraw Submission” button.
Learn MoreSupport > Home > 2Gbps
How fast can 2Gbps be? Will it be noticeably different from 1Gbps?
A high bandwidth plan like 2Gbps means it can support more devices and more concurrent activities like streaming and gaming. Whether your household is...
Learn MoreSupport > Home > 2Gbps
Can I downgrade to a lower speed?
Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat. If you downgrade within your contract period,...
Learn MoreSupport > Home > 2Gbps
Can I upgrade to 2Gbps?
Yes, absolutely! As long as 2Gbps is available in your building. Just log in to Self Care, click Manage Plan > Change Broadband Plan.
Learn MoreSupport > Home > Relocation
Why can't I choose a relocation date when submitting the request?
Your new building may be undergoing a network upgrade. But don’t worry, once you’ve submitted your request, our team will contact you with...
Learn MoreSupport > Home > Transfer of Ownership
What can I do if my nominee is staying at a different location?
The nominee can request to relocate the service via Self Care after the transfer of ownership is completed. Just click Manage Plan > Relocate Servi...
Learn MoreSupport > Home > Transfer of Ownership
I've paid the foreigner deposit previously. Can I transfer it to my nominee?
No, as the deposit that you have paid will be refunded to you via bank transfer.
Learn MoreSupport > Home > Termination
I changed my mind! Can I withdraw my request?
Absolutely! Scroll down to Recent Activities on your Self Care homepage and click on the “Withdraw Submission” button. You can withdraw yo...
Learn MoreSupport > Home > Termination
Can I change my termination date?
Yes, you can. On your Self Care homepage, scroll down to Recent Activities and look for the “Change Termination Date” button. You can chan...
Learn MoreSupport > Home > Termination
Where can I check my termination date/status?
It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.
Learn MoreSupport > Home > Termination
Can you refund to a third party account?
We will only refund to the bank account of the service owner to prevent confusion and disputes.
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What happens if an Auto Debit transaction fails? What can I do?
We will make a second attempt to charge your card 7 days following the last failed transaction. Should the second attempt fail, we recommend you make ...
Learn MoreSupport > Home > Billing & Payment > Auto Debit
What do I do if I want to change my debit/credit card details or I want to cancel my Auto Debit registration?
Just log in to Self Care and you’ll be able to make any changes to the debit/credit card you’ve registered for Auto Debit. If you cancel your Auto...
Learn MoreSupport > Home > Billing & Payment
I receive multiple bills because I have multiple accounts. Can I consolidate them into one bill?
Yes, if you merge your account. Log in to Self Care > Manage Plan > Other Modifications and fill in the form. Once merged, you should only recei...
Learn MoreSupport > Home > Plans > Voice Plans
Can I change my Time Voice Home contact number?
Yes, you can. Log into Self Care > Manage Plan > Other Modifications. Just fill in the form and submit the request. Remember to select “Ch...
Learn MoreSupport > Home > Plans > Voice Plans
Can anyone download and use Time Voice App?
The app is only available for Time Fibre Home subscribers who have a Time Voice line. A unique QR code is required to activate the service.
Learn MoreSupport > Home > Plans > Voice Plans
Can I subscribe to an additional voice line?
Yes, but you may only subscribe to the Time Voice Home Basic plan. Subscription is on a pay-as-you-use basis and the line will be accessed exclusively...
Learn MoreSupport > Home > Plans > No Contract Plan
How can I upgrade/purchase devices after my service has been activated?
All you have to do is log in to the Self Care portal and navigate to the “Shop” tab. From there, you can see our range of devices availabl...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I get the one-time charge waived?
No, this is not possible. However, if you convert your plan to a 24-month contract plan within 24 months of service activation, you will receive a mon...
Learn MoreSupport > Home > Plans > No Contract Plan
I am a 24-month contract plan subscriber. Can I convert my plan into a no contract plan?
No, this is not possible. The no contract plans are for new subscribers only.
Learn MoreSupport > Home > Plans
Can I apply for multiple broadband subscriptions?
Yes, you can. Please reach out to us via Live Chat for further assistance.
Learn MoreSupport > Home > Plans
What Time Fibre Home plans can I choose from?
24-month Plan 12-month Plan No Contract Plan Plan speed ...
Learn MoreSupport > Home > Subscription > Installation
Can I appoint my own contractor to perform internal wiring?
Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...
Learn MoreSupport > Home > Subscription > Installation
Can I choose my installation date?
You can choose your installation date when you sign up online.
Learn MoreSupport > Home > Subscription > Signup
Can I apply for multiple broadband subscriptions?
Yes, you can. Please reach out to us via Live Chat for further assistance.
Learn MoreSupport > Home > Subscription > Coverage
What can I do if Time Fibre Home is not yet available where I live?
Let us know here or ask your JMB to get in touch with us via our Live Chat, and we’ll take it into account in our coverage expansion planning.
Learn MoreSupport > Home > Promotion > Time Rewards
Can I transfer my reward to someone else?
The reward claimed is non-transferable. You are required to present your reward voucher at participating merchant’s outlet for redemption and valida...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
If I refer myself, can I still receive the bill discount?
No, you are not eligible for the RM100 bill discount if you refer yourself.
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
Is there a limit to the number of friends that I can refer?
There is no limit to the number of friends that you can refer, so you can refer as many friends as you want.
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
Can I enjoy other promotions/offers from Time concurrently?
Yes, you can enjoy this promotion with other promotions that we are running. For example, the RM10 off OKU offer stacked with a RM10 off x 24 months p...
Learn MoreSupport > Home > Promotion > Time Fibre Home Offer for the Differently-abled (OKU)
I am an existing Time Fibre Home subscriber. Can I enjoy this offer?
For existing customers who wish to subscribe to this service, please submit your request via Self Care. Log in to SelfCare > Manage Plan > Other...
Learn MoreSupport > Home > Pakej MyKabel
Can I enjoy other promotions/offers from Time at the same time?
The Pakej MyKabel promo cannot be stacked with other promos except for the Time Fibre Home Offer for the Differently-abled (OKU). If you’re a new Ti...
Learn MoreSupport > Home > Pakej MyKabel
Can I downgrade my plan after subscribing to Pakej MyKabel?
Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat. If you downgrade within your contract period,...
Learn MoreSupport > Home > Pakej MyKabel
Can I upgrade my plan after subscribing to Pakej MyKabel?
Yes, absolutely! You can upgrade immediately, but your monthly RM30 discount will be reduced to RM20 for your remaining contract period.
Learn MoreSupport > Home > Pakej MyKabel
I’m already a Time subscriber. Can I switch to Pakej MyKabel?
Yes, you sure can. You’ll be eligible for Pakej MyKabel after serving a minimum of 6 months of your contract. But your contract will be reset for 24...
Learn MoreSupport > Home > Pakej MyKabel
Can foreigners apply for Pakej MyKabel?
Unfortunately, you’ll need a Malaysian IC to register.
Learn MoreSupport > Home > Self Care
What can I do on Self Care?
You can: View your profile and subscribed service(s) View and pay your bills Apply for Auto Debit payment method Change your subscription plan Access...
Learn MoreSupport > Home > Time Internet App > Control Hub
I am using a TP-Link/D-Link/Linksys device. Why can’t I see the Control Hub features? How do I get it?
The Control Hub features vary with device models. Some features are not available on older devices. We recommend upgrading to the latest devices to ac...
Learn MoreSupport > Home > Time Internet App > Control Hub
What is the Control Hub and how can I use it?
The Control Hub is a comprehensive suite of features within the Time Internet app that lets you manage and customise your home network to suit your ne...
Learn MoreSupport > Home > Time Internet App
My app doesn’t seem to be working properly. What can I do?
If you encounter any issues with the app or want to provide feedback, reach out to us via Live Chat.
Learn MoreSupport > Home > Time Internet App
Where can I download the app?
You can download the Time Internet app for free at the Google PlayStore, Apple App Store and Huawei App Gallery. Download it now:
Learn MoreSupport > Home > Time Internet App
Who can use the app?
The app is available to all Time Fibre Home customers. Download it now:
Learn MoreSupport > Home > Complaint Management Process
Where can I lodge a complaint?
To reach out to us, you can: Talk to us via Live Chat; or Write to us here. We encourage you to approach these channels for assistance first before ...
Learn MoreSupport > Business > Relocation
How do I cancel my relocation appointment?
You can inform our service installers when they contact you a day before your appointment. Alternatively, reach our to us via Live Chat to let us know...
Learn MoreSupport > Business > Transfer of Ownership
What can I do if my nominee is staying at a different location?
The nominee can request for a service relocation via modification.time.com.my/ftto after the transfer of ownership is completed.
Learn MoreSupport > Business > Termination
Can I change my mind after submitting the termination request?
Yes, you can still withdraw your request up to 3 working days before the termination date. Please reach out to us via Live Chat for further assistance...
Learn MoreSupport > Business > Termination
Can you refund to a third party account?
We will only refund to the bank account of the service owner to prevent confusion and disputes.
Learn MoreSupport > Business > Devices
I’m currently using a 3rd party router. Which device can I purchase to extend coverage?
You may refer to the official website of the device you have purchased to check on compatible mesh devices with your router.
Learn MoreSupport > Business > Devices
Can I get a refund if I withdraw my purchase?
Unfortunately, any request for a return/refund/exchange will not be entertained as all purchases are final.
Learn MoreSupport > Business > Devices
Can I upgrade my WiFi 5 router to the WiFi 6 router?
Yes, you can. If you’re already a Time subscriber, simply log in to Self Care to purchase the device.
Learn MoreSupport > Business > Subscription > Voice
Can I connect the phone lines provided by Time to my fax and/or credit card terminal?
Yes, you can.
Learn MoreSupport > Business > Subscription > Voice
What additional services can I subscribe to in addition to the Time Basic Voice Line service?
We have three bundled services available for you to choose from: Standard VAS – CLIP, Call Forwarding, Direct Dialling. Plus VAS – Call Waiti...
Learn MoreSupport > Business > Subscription > Installation
Can I appoint my own contractor for installation?
Installations can only be carried out by Time-appointed installers, who are technically trained to provision the service according to our guidelines.
Learn MoreSupport > Business > Subscription
How long does it take for Time to cancel my subscription?
You must provide us with 30 days’ notice of any intention to cancel your subscription by contacting us via Live Chat.
Learn MoreSupport > Business > Subscription
Can I cancel my subscription during my contract term?
Yes you can. However, you will be charged for the remaining months of your contract.
Learn MoreSupport > Business > Subscription
Can I change my plan at any time during my contract term?
Yes, as long as it fits your needs. Do note that any plan downgrade is subject to Time’s approval. There are no penalty charges for upgrading/do...
Learn MoreSupport > Business > Complaint Management Process
Where can I lodge a complaint?
To reach out to us, you can: Talk to us via Live Chat; or Write to us here. We encourage you to approach these channels for assistance first before ...
Learn MoreFor Home
Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreSupport > Home > Devices
What happens to my device(s) if I terminate my service early?
Free devices included with your plan need to be returned to us. We’ll coordinate with you regarding the return process. If you purchased any dev...
Learn MoreSupport > Home > Plans > 12-month Plan
What devices do I get with a 12-month plan?
We provide mesh-enabled WiFi 6 routers and WiFi 6 mesh nodes for selected plans. You can find out more about our devices here.
Learn MoreSupport > Home > Plans > 12-month Plan
How do I subscribe to a 12-month plan?
You can sign up online via www.time.com.my or through our authorised dealers.
Learn MoreBusiness > Enterprise > Security > Vulnerability Assessment
Vulnerability Assessment
12 June 2024
Learn MoreSupport > Business > Free Upgrade 100Mbps
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreBusiness > Enterprise > Security > Privileged Access Management
Privileged Access Management
28 May 2024
Learn MoreSupport > Home > Subscription > Installation
How do I know if my house has prelaid fibre or not?
Typically, in a unit that has prelaid fibre, you’ll find a readily available fibre socket in your living area that you won’t find in a non...
Learn MoreSupport > Home > Free Speed Boost
I'm an existing 1Gbps/2Gbps customer, why is my speed not getting a boost?
As a valued 1Gbps or 2Gbps subscriber, you enjoy the highest speeds and highest-spec devices we currently offer. But rest assured, we’re continuousl...
Learn MoreSupport > Home > Free Speed Boost
I’m not getting the expected new speeds. What should I do?
While there could be a few reasons why you’re not seeing the new speeds, you can restart your router to refresh it. If that doesn’t work, you can ...
Learn MoreSupport > Home > Free Speed Boost
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Home > Relocation
What’s the difference between standard installation and difficult installation?
For a standard installation, your unit has few physical obstacles that could block or interfere with WiFi signals. A regular router setup should be en...
Learn MoreSupport > Home > Devices
What are the LAN ports and how many LAN ports does my device have?
Also known as ethernet ports, LAN ports allow your device(s) to connect to the network via a wired connection which typically yields higher speeds. Re...
Learn MoreSupport > Home > Devices
What is a wireless Optical Network Terminal (ONT)?
The wireless Optical Network Terminal (ONT) is a 2-in-1 device combining ONU and router capabilities in a single box. Our WiFi 6 routers are ONTs, whi...
Learn MoreSupport > Home > Devices
How do I change my WiFi 6 (HG8145X6) device from working as an Optical Network Terminal (ONT) to a router/mesh node?
By default, the WiFi 6 (Huawei HG8145X6) device works as a wireless Optical Network Terminal (ONT) or a 2-in-1 device which combines router and Optica...
Learn MoreSupport > Home > Devices
How does a mesh node improve my home WiFi experience?
A mesh node extends your home WiFi coverage. When you place a mesh node in a WiFi dead zone, the node will capture and broadcast the wireless signal o...
Learn MoreSupport > Home > Devices
What is WiFi 6?
WiFi 6 delivers faster speeds and better performance across the board and can serve multiple devices more efficiently. Devices connected to this lates...
Learn MoreSupport > Home > Devices
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...
Learn MoreSupport > Home > Devices
Are your devices compatible with each other?
All our Huawei devices are compatible with each other except the WiFi 5 router (Huawei HG8145V5) and older devices of other brands that have been disc...
Learn MoreSupport > Home > Promotion > Hook Up and Earn Programme (HUAE)
How do I know if my friend or family has signed up for Time?
You’ll get an email once your referee has signed up for Time Fibre Home and once more when their service has been activated. You can also go to the ...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
I don’t see the Gig Speed Home option in Self Care. Why?
This may be because you aren’t currently on our 600Mbps or 1Gbps plan and/or it isn’t available in your building. You can check for Gig Speed Home...
Learn MoreAbout Us > Resource > Newsroom
Time starts the year strong with sustained growth for Q1 2023
TIME dotCom (Time or the Group) today announced its financial results for another quarter of resilie...
Learn MoreAbout Us > Resource > Newsroom
Time completes deal with DigitalBridge for the Asian expansion of its AIMS Data Centre Business
Time dotCom Berhad (“Time” or “the Group”) today announced the completion of its transaction...
Learn MoreAbout Us > Resource > Newsroom
Time delivers solid FY2022 performance with growth across all customer segments
TIME dotCom (Time or the Group) recorded another solid performance for the financial year ended 31 D...
Learn MoreSupport > Business > Promotion > Easy Switch
How do I sign up for this promotion?
You can sign up through our authorised dealers or Time direct channels.
Learn MoreSupport > Home > Self Care > Bill Payment
What are the available payment methods?
You can pay one of three ways in Self Care: Internet Banking (FPX) Auto Debit (Save RM2 monthly bill) eWallet (Grab, Boost, Touch ‘n Go and MAE)
Learn MoreSupport > Home > Subscription > Signup
How do I make payment for deposits/upfront payment?
You can pay using a credit card, debit card or eWallet namely Grab, Boost, Touch ‘n Go and MAE.
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
How do I sign up for this promotion?
You can sign up online via www.time.com.my.
Learn MoreSupport > Home > 2Gbps
What router or devices are you providing with the 2Gbps plan?
We provide the following devices with every 2Gbps subscription: 1 x 2Gbps WiFi 6 router; and 2 x WiFi 6 mesh nodes. The router features a 2.5Gbps LA...
Learn MoreSupport > Home > 2Gbps
I’m on the 2Gbps plan but my speed is nowhere close. What’s the deal?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > 2Gbps
What if I terminate my subscription?
If you terminate your subscription within your 24-month contract, you will be subject to an early termination charge of RM500 or the sum of your remai...
Learn MoreSupport > Home > 2Gbps
How do I subscribe to 2Gbps?
You can apply online or via our authorised distributors. But first, you can check if 2Gbps is available in your building here.
Learn MoreSupport > Home > Relocation
What do I do if my new location is not within Time coverage?
Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...
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