Found 54 result(s) for "contract plan"
Support > Home > Plans > 12-month Plan
I’m subscribed to the 24-month/no contract plan. Can I convert to a 12-month plan?
We’re sorry, but that option is not available. The 12-month plans are only made available for new sign-ups.
Learn MoreSupport > Home > Plans > 12-month Plan
How do the 12-month, 24-month and no contract plans differ?
It all boils down to flexibility! Here’s a quick breakdown: 24-Month Plan: Ideal for those who plan to stay put for a longer period. Offers the ...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I relocate on a no contract plan?
Subscribers of no-contract plans are not allowed to relocate. In order to relocate, you’ll have to convert into to a 24-month contract plan. You...
Learn MoreSupport > Home > Plans > No Contract Plan
What rebate do I get if I convert my no contract plan to a 24-month contract plan?
If you convert to a 24-month contract plan within 24 months of service activation, your one-time charge will be used to offset your bills via monthly ...
Learn MoreSupport > Home > Plans > No Contract Plan
How do I convert my no contract plan to a 24-month contract plan?
At least one (1) month after service activation, you can convert your plan via Self Care > Manage Plan > Change Broadband Plan. Updated terms ap...
Learn MoreSupport > Home > Plans > No Contract Plan
I am a 24-month contract plan subscriber. Can I convert my plan into a no contract plan?
No, this is not possible. The no contract plans are for new subscribers only.
Learn MoreSupport > Home > Plans > No Contract Plan
How do I subscribe to a no contract plan?
This plan is available exclusively online via our website. You can sign up by visiting our For Home page and selecting the ‘No contract’ o...
Learn MoreSupport > Home > Plans > No Contract Plan
What is a no contract plan?
The no contract plan is a Time Fibre Home plan that does not lock you into a 24-month contract. You can terminate anytime with no penalties but you wi...
Learn MoreSupport > Business > Free Upgrade 100Mbps
Will there be any changes to my plan e.g. price, contract term, discounts etc?
Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fee, c...
Learn MoreSupport > Home > Termination
How do I calculate the remaining contractual period charges?
The early termination charges of remaining contractual period is calculated based on the formula below: (Total Recurring Charges x Minimum Service Ter...
Learn MoreSupport > Home > Free Speed Boost
Will there be any changes to my plan e.g. price, contract term, discounts etc?
Nope, not at all. The free speed boost is on us – no strings attached. Your plan stays exactly the same. There’s no change to your existing fe...
Learn MoreSupport > Home > Devices
Is there a contract period attached to the 24-month payment plan?
Nope, there’s no contract period – it’s just a payment term spanning 24 months. It won’t affect your broadband contract period either.
Learn MoreSupport > Home > 2Gbps
Is there a contract period for the 2Gbps plan?
Yes, a 24-month contract is applicable to all 2Gbps plans.
Learn MoreSupport > Business > Subscription
Can I change my plan at any time during my contract term?
Yes, as long as it fits your needs. Do note that any plan downgrade is subject to Time’s approval. There are no penalty charges for upgrading/do...
Learn MoreSupport > Home > Plans > 12-month Plan
Can I upgrade/downgrade my 12-month plan?
Yes, definitely. If you want to upgrade your plan, just log into Self Care and check it out. You can only downgrade your plan after finishing up your ...
Learn MoreSupport > Home > Plans > 12-month Plan
Can I relocate my service on a 12-month plan?
Yes, absolutely! As long as the new address is within our coverage area. Plus, relocation is free once you’ve finished your 12-month contract.
Learn MoreSupport > Home > Plans > 12-month Plan
What is the 12-month plan?
Our 12-month plan is tailored for renters and frequent movers, with a contract period that aligns perfectly with your 12-month home rental lease. Enj...
Learn MoreSupport > Business > Free Upgrade 100Mbps
What is Time’s Speed Boost all about?
Life’s too short for slow internet, so we’re bumping up the speed for our subscribers on plans below 100Mbps – for free with no strings attached...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
Can I downgrade my plan?
Yes, you can. For 24-month plans, you can downgrade your plan from month 7 onward. But do note that your contract will be reset for 24 months. For 12-...
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How do I upgrade my broadband plan?
Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...
Learn MoreSupport > Home > Free Speed Boost
What is Time’s free speed boost all about?
Life’s too short for slow Internet, so we’re bumping up the speed for our 100Mbps, 300Mbps and 500Mbps subscribers – for free with no string...
Learn MoreSupport > Home > Devices
How do I pay for the mesh WiFi add-ons?
There are 2 payment options: Full payment – This option is open to all subscribers. 24-month payment plan – This option is only applicable to Mal...
Learn MoreSupport > Home > Devices
What are the specifications of Time's mesh WiFi devices?
Model WiFi Specifications No of LAN ports Plan WiFi 7 router (HG8145B7N) BE3600 4 (3 usable ports when used as router) 24-month plan: ...
Learn MoreSupport > Home > Devices
What type of complimentary device(s) do I get from Time?
We provide mesh-enabled WiFi 6 routers with all our plans and WiFi 6 mesh node(s) for selected plans. Based on your building type and installation req...
Learn MoreSupport > Home > Subscription > Signup
Can I subscribe to Gig Speed Home (FTTR) when I’m signing up for a Time Fibre Home plan?
Yes, absolutely! You may add on Gig Speed Home (FTTR) to either Time Fibre Home 600Mbps or 1Gbps of your choice on a 24-month contract plan when you s...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What if I terminate my subscription?
If you choose to terminate your broadband subscription, your Gig Speed Home service will also be terminated, since it’s linked to your account. If y...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
Is Gig Speed Home available to me?
Gig Speed Home is exclusively available to Time Fibre Home 600Mbps and 1Gbps subscribers on a 24-month contract plan and selected buildings only. Clic...
Learn MoreSupport > Home > Gig Speed Home (FTTR)
What is Gig Speed Home?
Gig Speed Home is our brand-new add-on service that lets you surf, stream and game at speeds up to 1Gbps in every room. Built on Huawei’s Fibre-To-T...
Learn MoreSupport > Home > Promotion > New Subscriber Promo (200Mbps & 600Mbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Home > Promotion > New Subscriber Promo – Online Exclusive (200Mbps, 600Mbps, 1Gbps & 2Gbps)
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, absolutely! If you upgrade your plan, any existing discounts you’re enjoying will continue until its full redemption and your contract won’t ...
Learn MoreSupport > Business > Promotion > Easy Switch
Can I upgrade/downgrade my plan after I redeem this promotion?
Yes, you can. If you upgrade your plan, any discount you may be enjoying will continue with no contract reset. However, the value will follow your ini...
Learn MoreSupport > Home > 2Gbps
Can I downgrade to a lower speed?
Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat. If you downgrade within your contract period,...
Learn MoreSupport > Home > Relocation
What do I do if my new location is not within Time coverage?
Unfortunately, you will not be able to relocate your broadband service. You can, however, transfer ownership of your account to another person. Just g...
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Billing & Payment
How do I pay my bill?
Subscribers to the no contract plan are required to activate Auto Debit to pay for this plan. For 24-month and 12-month contract plan subscribers, ple...
Learn MoreSupport > Home > Plans > No Contract Plan
Can I get the one-time charge waived?
No, this is not possible. However, if you convert your plan to a 24-month contract plan within 24 months of service activation, you will receive a mon...
Learn MoreSupport > Home > Plans
What Time Fibre Home plans can I choose from?
24-month Plan 12-month Plan No Contract Plan Plan speed ...
Learn MoreSupport > Home > Subscription > Signup
What is the Foreigner Deposit?
If you’re not a Malaysian citizen or permanent resident, you will be required to pay a deposit of RM500. This amount will be charged upfront. If you...
Learn MoreSupport > Home > Subscription > Signup
What fees do I need to pay if I decide to subscribe?
Deposit(s)/One-time charge RM500 deposit for non-Malaysians Fully refundable upon service cancellation, provided there is no outstanding balance...
Learn MoreSupport > Home > Pakej MyKabel
Can I downgrade my plan after subscribing to Pakej MyKabel?
Yes, you can. You can downgrade your plan from the 7th month onwards by reaching out to us on Live Chat. If you downgrade within your contract period,...
Learn MoreSupport > Home > Pakej MyKabel
Can I upgrade my plan after subscribing to Pakej MyKabel?
Yes, absolutely! You can upgrade immediately, but your monthly RM30 discount will be reduced to RM20 for your remaining contract period.
Learn MoreSupport > Home > Pakej MyKabel
What is Pakej MyKabel?
Pakej MyKabel is an exclusive promotion available in Program Perumahan Rakyat (PPR) and Perumahan Awam (PA) buildings. It gives Time Fibre Home custom...
Learn MoreSupport > Business > Devices
Is installation free?
For new subscribers or existing subscribers who have upgraded and/or renewed their contract and received free devices as part of their plan or promoti...
Learn MoreAbout Us > Resource > Newsroom
Rebate Makes Time’s 100Mbps Pakej MyKabel More Affordable at RM69
Time welcomes Pakej Perpaduan Fixed Internet Broadband 100Mbps Pakej MyKabel to be made available t...
Learn MoreAbout Us > Resource > Newsroom
Data and Data Centre Demand Drives TIME’s Full Year Performance
Shah Alam, 26 February 2018 – TIME dotCom Berhad (“TIME” or “the Group”) benefited from co...
Learn MoreAbout Us > Resource > Newsroom
TIME Keeps Malaysians Connected Through It All
Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...
Learn MoreAbout Us > Resource > Newsroom
TIME Posts Healthy Revenue Growth Driven by Wholesale and Retail Contribution
Shah Alam, 28 February 2020 – TIME dotCom Berhad (“TIME” or “the Group”) closed the finan...
Learn MoreAbout Us > Resource > Newsroom
TIME Posts Revenue Growth of 17.7%
Shah Alam, 27 November 2018 – TIME dotCom Berhad (“TIME” or “the Group”) has posted its r...
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