Found 12 result(s) for "termination/"
Support > Home > Termination
How do I calculate the remaining contractual period charges?
The early termination charges of remaining contractual period is calculated based on the formula below: (Total Recurring Charges x Minimum Service Ter...
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Do I need to pay any charges if I terminate my service?
If you terminate your service within your contract, you’ll be subject to an early termination charge of RM500 or the sum of your remaining contractu...
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I changed my mind! Can I withdraw my request?
Absolutely! Scroll down to Recent Activities on your Self Care homepage and click on the “Withdraw Submission” button. You can withdraw yo...
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Can I change my termination date?
Yes, you can. On your Self Care homepage, scroll down to Recent Activities and look for the “Change Termination Date” button. You can chan...
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Where can I check my termination date/status?
It’s easy, just scroll down to Recent Activities on your Self Care homepage. All the details you need to know are displayed there.
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Can you refund to a third party account?
We will only refund to the bank account of the service owner to prevent confusion and disputes.
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How will I receive the refund if I don’t have a Malaysian bank account?
We can make a transfer to your overseas bank account provided the amount is above USD50 or RM250. Payment will only be in USD. If the amount is less t...
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When will I receive my refund? Will I be notified after my refund is processed
The refund (if any) will be processed within 90 days of the final bill generation. You may check your bank account for details.
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When will I receive my final bill?
The final bill will be generated on the next bill cycle after the service is terminated.
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Can I request to waive the early termination penalty if I’m relocating to an area that is not covered by Time?
We’re sorry that we will not be able to waive the penalty as your contract is tied to the current location. Alternatively, you may choose to transfe...
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Can I request for immediate termination?
Unfortunately, we require a notice period for service terminations, as detailed below: Subscription Notice period 24-month contract 30 calendar ...
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How do I terminate my home broadband service?
Give us a call at 1800-18-1818 or chat with us and we’ll assist you.
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