Loyalty Terms & Conditions

TERMS & CONDITIONS

RM10 Off x 12 Months Promotion
Upgrade Promotion

Time Fibre Home Promo: Loyalty Programme (Effective 27^th June 2024 – 30^th September 2024)

These Promotions (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period subject to the Promotion Terms and Conditions available at https://www.time.com.my/terms-and-conditions. Acceptance of the any Promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance of the terms and conditions governing the Promotion.

Promotion Information Details

Promotion Description	Existing Time Fibre Home 200Mbps, 500Mbps, 600Mbps and 1Gbps customers with a current minimum subscription period of 20 months will be eligible to receive RM10 off for 12 months by renewing their contract for 12 months.
Promotion Period	27 June 2024 to 30 September 2024 (subject to extension at Time’s discretion)
Value	A RM10 monthly discount over 12 months for eligible 200Mbps/500Mbps/600Mbps/1Gbps customer who renews their plan for 12 months.
Eligible Customers	Existing Time Fibre Home customers who have completed a minimum 20 months’ subscription period of their current Time Fibre Home plan.
Promotion Qualifications	Not valid for customers with no contract plans or are currently on complimentary Time Fibre Home subscriptions. Eligible Customers must renew their contract for another twelve (12) months to redeem the monthly rebates. Eligible Customers may opt-in via Time’s Self Care portal at https://selfcare.time.com.my/auth/login or through Time’s authorised telemarketers during the Promotion Period.
How will it be provided?	Upon successful opt-in of the Promotion with a 12-month contract renewal, the RM10 monthly rebates will be deducted from the monthly bills over the 12 months period.
Special Promotion Terms	For the existing Time Fibre Home customers who participated in this Promotion by renewing their plan (“Promotion Subscriber”): If a Promotion Subscriber upgrades their plan, they will continue to enjoy their existing discounts (if any) until its full redemption and their contract will not be reset. Subscriber can choose to downgrade their plan from the 7th month onward, subject to forfeiture of any discount they previously enjoy and renewal of 24-month contract. If Promotion Subscriber terminates their subscription at any time within the opt-in period, they shall pay early termination charges equivalent to the total monthly fees for the remaining contractual period or a fixed sum of RM500, whichever is higher (“Termination Charges”). Relocation is allowed, provided the new address is within Time’s coverage. If you opt to downgrade from your 500Mbps plan, you will no longer be able to opt for the 500Mbps plan again. Rescheduling of appointments is only allowed up to three (3) times via Time’s Self Care portal. The third rescheduled appointment shall be the final agreed appointment date. The order will be cancelled if the third appointment gets cancelled. Eligible Customers shall be subject to the terms and conditions of this Promotion which may be amended at Time’s sole discretion, from time to time. The Special Promotion Terms shall prevail in the event of any inconsistencies with the applicable Service Schedule and the General Terms.

Promotion Terms and Conditions

These Promotions are as specified in the Promotion Information Details above and are strictly made available to Eligible Customers who meet the Promotion Qualifications during the Promotion Period and is subject to the following terms and conditions (“Terms and Conditions“). Customers’ attention is drawn to the Terms and Conditions below:-

The Promotion is only applicable during the Promotion Period beginning on the start date and shall continue in effect until its expiry or sooner cancelled by Time at its sole discretion. Time reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
The Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between Time and the customer.
Any customer who does not meet the Promotion Qualifications and is not an Eligible Customer is not entitled to the Promotion.
Time may change, modify, amend or cancel the Promotion at any time during the Promotion Period, which includes but not limited to changing, modifying or amending the amount of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that Time is obliged to provide the equivalent Value if Time changes, amends or modifies the Promotion.
If there are multiple promotions ongoing during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer who qualifies for more than one promotion, the customer must choose only one promotion. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time.
Time reserves the right to and at its sole discretion, may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
If the Promotion is the provision of a Monthly Rebate or One-off Rebate (as set out in the Promotion Information Details) to the customer, then if the customer terminates the service agreement with Time before the expiry of the minimum period or if there is no minimum period specified, then twelve months from service activation date, then Eligible Customer shall not be entitled to receive any cash rebate for the unexpired period and Time may seek to recover all earlier provided rebates on the basis that customer warrants to stay a customer of Time for the minimum period or twelve months (as the case may be).
In addition, no advice or information obtained (whether orally or written) by the customer from Time, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to of action against Time.
Time reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at http://www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
All personal information provided by customer is subject to Time’s Privacy Policy (details of which are available at http://www.time.com.my/privacy-policy).
Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.

Time Fibre Home Promo: Loyalty Programme (Effective 8^th August 2024 – 28^th February 2025)

These Promotions (details of which are set out below) is available only to Eligible Customers who meet the Promotion Qualifications during the Promotion Period subject to the Promotion Terms and Conditions available at https://www.time.com.my/terms-and-conditions. Acceptance of any Promotion gift, vouchers or rebates by Eligible Customers is deemed to be acceptance of the terms and conditions governing the Promotion.

Promotion Information Details

Promotion	Upgrade for Better Devices
Promotion Description	Existing Time Fibre Home 200Mbps customers who have maintained subscription for a minimum of 20 months will be eligible to receive: One (1) WiFi 7 router and one (1) WiFi 7 mesh node when upgrading to 1Gbps with a 24-month contract renewal; or One (1) 2Gbps WiFi 6 router when upgrading to 2Gbps with a 24-month contract renewal. Existing Time Fibre Home 500Mbps customers who have maintained subscription for a minimum of 20 months will be eligible to receive: One (1) WiFi 7 router and one (1) WiFi 7 mesh node when upgrading to 1Gbps with a 24-month contract renewal; or One (1) 2Gbps WiFi 6 router when upgrading to 2Gbps with a 24-month contract renewal. Existing Time Fibre Home 600Mbps customers who have maintained subscription for a minimum of 20 months will be eligible to receive: One (1) WiFi 7 router and one (1) WiFi 7 mesh node when upgrading to 1Gbps with a 24-month contract renewal; or One (1) 2Gbps WiFi 6 router when upgrading to 2Gbps with a 24-month contract renewal. Existing Time Fibre Home 1Gbps customers who have maintained subscription for a minimum of 20 months will be eligible to receive: One (1) 2Gbps WiFi 6 router when upgrading to 2Gbps with a 24-month contract renewal.
Promotion Period	8 August 2024 to 28 February 2025 (subject to extension at Time’s discretion)
Value	Device redemption WiFi 7 router 2Gbps WiFi 6 router
Eligible Customers	Existing Time Fibre Home customers who have completed a minimum 20 months’ subscription of their current Time Fibre Home plan.
Promotion Qualifications	Not valid for customers with no contract plans or currently on complimentary Time Fibre Home subscriptions. Eligible Customers must upgrade their plan and renew their contract for 24 months to redeem the device(s). Eligible Customers with 600Mbps & 1Gbps plans who signed up for the Gig Speed Home (FTTR) service are not eligible for device redemption upon plan upgrade or contract renewal. Eligible Customers may opt-in via Time’s Self Care portal at https://selfcare.time.com.my/auth/login or through Time’s authorised telemarketers during the Promotion Period.
How will it be provided?	Upon successful opt-in to the Promotion with plan upgrade and with a 24-month contract renewal, Eligible Customers will receive the device(s), which will be delivered and installed by Time.
Special Promotion Terms	For existing Time Fibre Home customers with 200Mbps, 500Mbps (upgraded from 300Mbps), 600Mbps and 1Gbps plans who participated in this Promotion by upgrading and/or renewing their plan (“Promotion Subscriber”): If a Promotion Subscriber upgrades their plan, they will continue to enjoy their existing discounts (if any) until its full redemption and their contract will not be reset. Promotion Subscriber can choose to downgrade their plan from the 7th month onward, subject to forfeiture of any discount they previously enjoy and renewal of 24-month contract. If Promotion Subscriber terminates their subscription within the 24-month contract, they will be subject to early termination charges equivalent to the total monthly fees for the remaining contractual period or a fixed sum of RM500, whichever is higher (“Termination Charges”). The devices included with their plan will also need to be returned to Time. Time will coordinate the return process with the subscriber. Failure to return the devices in good condition may result in penalty charges listed here. Relocation is allowed, provided the new address is within Time’s coverage. For existing Time Fibre Home customers who participated in this Promotion by upgrading their plan to Time Fibre Home 2Gbps (“2Gbps Promotion Subscriber”): If 2Gbps Promotion Subscriber terminates their subscription within the 24-month contract, they will be subject to early termination charges equivalent to the total monthly fees for the remaining contractual period or a fixed sum of RM500, whichever is higher (“Termination Charges”). The devices included with their plan will also need to be returned to Time. Time will coordinate the return process with the subscriber. Failure to return the devices in good condition may result in penalty charges listed here Time’s provision of the Service is on a best-effort basis. To ensure high-quality service, it is recommended to use personal devices with 2.5Gbps ethernet port or adapter and to connect to the 2Gbps WiFi 6 router using a LAN cable. Relocation is allowed for Time Fibre Home 2Gbps subscription, provided the new address is within Time coverage. If 2Gbps is not offered at the new address, 2Gbps Promotion Subscriber will be required to downgrade their plan to proceed with relocation. In this case, any discount will no longer be applicable for the remaining contractual months. Subscriber can choose to downgrade their plan from the 7th month onward, subject to forfeiture of any discount they previously enjoying and renewal of 24-month contract. There will be no penalty and no contract reset if Promotion Subscriber downgrade after the 24-month contract. If you opt to upgrade or downgrade from your 500Mbps plan, you will no longer be able to opt for the 500Mbps plan again. Rescheduling of appointments is only allowed up to three (3) times via Time’s Self Care portal. The third rescheduled appointment shall be the final agreed appointment date. Eligible Customers shall be subject to the terms and conditions of this Promotion which may be amended at Time’s sole discretion from time to time. The Special Promotion Terms shall prevail in the event of any inconsistencies with the applicable Service Schedule and the General Terms.

Promotion Terms and Conditions

The Promotion is only applicable during the Promotion Period beginning on the start date and shall continue in effect until its expiry or sooner cancelled by Time at its sole discretion. Time reserves the right to cease and/or cancel the Promotion at any time before the expiry of the Promotion Period without any prior notice.
The Promotion is not to be construed in any way howsoever as a contract of sale, exchange, lease, hire-purchase, or hire between Time and the customer.
Any customer who does not meet the Promotion Qualifications and is not an Eligible Customer is not entitled to the Promotion.
Time may change, modify, amend or cancel the Promotion at any time during the Promotion Period, which includes but not limited to changing, modifying or amending the amount of the cash rebate offered (as may be applicable depending on the type of Promotion). Nothing herein stated shall imply that an Eligible Customer is to receive any other benefit beyond that stated in the Promotion Information Details nor that Time is obliged to provide the equivalent Value if Time changes, amends or modifies the Promotion.
If there are multiple promotions ongoing during the same Promotion Period, including this Promotion, and the customer is an Eligible Customer who qualifies for more than one promotion, the customer must choose only one promotion. A customer cannot make multiple choices of the promotions, nor do anything to secure or gain the benefits offered in multiple promotions. Once the customer has chosen the promotion, the customer is no longer eligible for any other promotions that are available at the same time.
Time reserves the right to and at its sole discretion, may refuse to provide the Promotion to the Eligible Customer regardless of whether the customer is an Eligible Customer and meets the Promotion Qualifications.
If the Promotion is the provision of a Monthly Rebate or One-off Rebate (as set out in the Promotion Information Details) to the customer, then if the customer terminates the service agreement with Time before the expiry of the minimum period or if there is no minimum period specified, then twelve months from service activation date, then Eligible Customer shall not be entitled to receive any cash rebate for the unexpired period and Time may seek to recover all earlier provided rebates on the basis that customer warrants to stay a customer of Time for the minimum period or twelve months (as the case may be).
In addition, no advice or information obtained (whether orally or written) by the customer from Time, or its directors, officers, employees, agents, suppliers, partners and/or subcontractors shall create any warranty or right to of action against Time.
Time reserves the right to revise, amend, or modify these Terms and Conditions during the Promotion Period and such revision, amendment, and/or modification shall be made available at http://www.time.com.my and is binding on all Eligible Customers. Continued access and use of the service shall deem to be your acceptance to the changes and updates to these Terms and Conditions.
If the Promotion Qualifications includes the signing up of a new service, then in such a case, all other terms and conditions governing the use of the new service shall apply in addition to these Terms and Conditions.
All personal information provided by customer is subject to Time’s Privacy Policy (details of which are available at http://www.time.com.my/privacy-policy).
Capitalised words have the meaning as specified in the Promotion Information Details. If in the Promotion Information Details there are Special Promotion Terms drawn up, then such Special Promotion Terms shall prevail over these Terms and Conditions in the event of conflict, inconsistency or ambiguity.